Dunkin'

Reviews

• SB

  Stephanie Bornemann

  Oct 7, 2026
  5.0
  I originally had a very disappointing experience at this Dunkin’, and I took the time to reach out to corporate about it. I want to make sure I also take the time to recognize what happened afterward, because it truly deserves to be acknowledged. Ghizlan, the manager, contacted me promptly the very next day. She was professional, sincere, apologetic, and genuinely concerned about making things right. She assured me that the experience I had was not how she expects things to be handled at her store and personally invited me back. I went in today and met Ghizlan in person. She remade my entire order, and everything was fresh, correct, and good. More importantly, her personality and customer service were exceptional. She was kind, welcoming, and made me feel like my concerns actually mattered. Mistakes can happen anywhere, but what really speaks to a manager is how they respond when something goes wrong. Ghizlan absolutely did that. She took ownership, followed up, and made things right. I hope her leadership recognizes what a wonderful manager and representative she is for Dunkin’. Thank you, Ghizlan, for turning a negative experience into a positive one!
• CR

  Carol Rocha

  Oct 1, 2026
  1.0
  My donut where ice cold like they were in the refrigerator. Won't be going back.
• JJ

  Jess

  Sep 28, 2026
  5.0
  I love this location! If I ever have an issue they are quick to fix it and everyone has always been super friendly. The manager is so nice and has done a fantastic job turning this location around from what it was just a couple months ago.
• ML

  Melissa Lyles

  Sep 22, 2026
  1.0
  Diabetes in a cup. So sweet, it will make you vomit. Took one sip, walked out, threw away the coffee in the trash. Do not waste your money like we did.
• AV

  Angiee Vibez

  Sep 22, 2026
  1.0
  Very disappointed with this promotion. I specifically woke up early and went to Dunkin’ at the Texas City location for the free L.L.Bean cup sleeve. The advertisement says it’s free with any size hot or iced coffee order, but I was told my latte didn’t qualify and that it had to be a regular hot or iced coffee. If lattes are excluded, that should be clearly stated in the advertisement. Very misleading and frustrating.