KZ
Kristopher S. Zehner
Sep 29, 2026
First of all, the coffee was good. Unfortunately, good coffee doesn’t make up for poor customer service. My wife and I stopped by this Dunkin’ on September 29, 2026, around 7:30 AM. We both had orders with items that were left off, including the cold foam we paid for. My wife had actually placed her order about 15 minutes before mine, and her order still wasn’t ready when we arrived. Neither of us was angry or looking for a confrontation. We weren’t acting like “Karens,” demanding anything unreasonable. We simply pointed out that something we paid for had been left off and politely asked if we could get it corrected. After all, when you pay for something, you should receive what you paid for. What bothered me was the attitude we were met with. I shouldn’t have to feel like I’m inconveniencing someone because they made a mistake on my order and I politely asked them to fix it. The interaction left us feeling completely unwelcome. And honestly, that’s especially disappointing because this isn’t my first bad experience at this location. I’ve avoided this Dunkin’ for quite some time and have preferred going to 7 Brew instead. My wife convinced me to give Dunkin’ another chance today because it was National Coffee Day. I was already on the fence about giving this location my business again, and unfortunately, the experience reinforced why I had stopped coming here in the first place. At this point, it feels like this isn’t simply an issue with one employee having a bad morning. The repeated attitude and lack of customer service make it feel like a bigger problem with the way this location operates. The West Adams location needs to understand that customers shouldn’t feel like they’re a burden for simply asking for the order they paid for. It shouldn’t feel like you’re asking a brick wall to move an inch just to get a basic customer-service issue resolved.
Again, the coffee itself was good. My complaint is about the customer service and the way we were treated. I genuinely wanted to give this location another chance, but after today, I’m not sure why I should.