H-E-B

Reviews

• TN

  Thu Trang Nguyen

  6 days ago
  2.0
  Got charged for large avocados while the labels showed on all of them are for small ones. It's weird that he didn't scan it but typed in for the large avocado code. Lucky that I checked the receipt and had a trip back for the refund.
• AS

  Alicia Smallwood

  Aug 22, 2026
  5.0
  The leg quarters were a great size and had plenty of meat. Fresh, flavorful, and a good value for the price. I’ll definitely purchase them again!
• NN

  Nichole

  Aug 8, 2026
  5.0
  Attention H-E-B management and Owner! This morning I was in need of 200 donut holes and I looked on the app and it told me the highway 6HEB had donut holes available. So I woke up early and headed to the store to buy three trays when I get there they were nowhere to be found. I saw a wonderful young lady by the name of Krystal , who said oh yes ma’am we have those they’re on the back counter. When she went to look for them, there were none available. She then found a lady with a walkie-talkie and said this woman needs three trays of our donut holes. I then asked, can they be made? Krystal told me yes they can be done in about 10 to 15 minutes. But the lady with the walkie-talkie insisted it’d be 30 minutes or longer because she had to find somebody else. I was willing to wait the 30 minutes, even though it was gonna push me back for volunteering this morning and the food I needed was for the volunteers. 10 minutes and I still don’t see the lady with the walkie-talkie who was supposed to be going to ask somebody else if they could be made. Krystal notices. I’m still waiting and says ma’am do you need those for today or for another day? I said I need them for today like 10 minutes ago. Juliann then stepped up and said I’ll make them for her. So Julie and Kristell went to work. Julian quickly put together three trays for me and within five minutes. I was ready to go. I’m super thankful for Julianne and Kristell who stepped up to make customer service A+ plus at H-E-B this morning. Not having these donut holes would have put our volunteers in a hungry disposition this morning as we are serving the community and handing out backpacks and school supplies. So I wanted to let HEB know that there are two amazing employees Kristell and Julian deserve a standing ovation! I didn’t get the other name of the lady who couldn’t help me, but she seemed bothered by trying to assist me so I’m grateful that these two women stepped up to give me the incredible customer service that HEB has always provided me with! Thank you so much for all that you do! And again kudos to Julianne and Kristell
• DG

  Dominique Guillz

  Aug 5, 2026
  2.0
  To whom this may concern I came into the store today to pick up a few items Now y'all say use the app today I experience on the app on store I was charged full price for a item that should've been on sale. Ileft the store came back in and then a work that was bagging my groceries noticed she didn't give me a bag. My issue is food/items that aren't refrigerated are put back as go backs instead of being put in a bag Y'all resale our paid food and if we dont realize it we out of money but yet this company still pockets our our money and paid food I used to think highly of y'all as of today I really am not sure about being a customer Now back to the laundry item the customer service girl said come back another day to get the deal when the deal was very much so active today I feel if she didn't understand how to do it management should've came to iverr8de the error none of it took place How do y'all know I have a vehicle to come back another day that was very inconsiderate of the customer service person and the fact my paid food was put back as if it was never paid for I appreciate the bag girl for taking the time to address me and give me my food I paid for thats crazy Let me double check my receipt and count my items because crazy things happen All I can think about is what is my special needs son or an elder can't remember all they bought and it was left behind the corporate still gets paid and the people are out of money Please do better.
• BD

  basra dove

  Aug 1, 2026
  1.0
  If I could give this store 0 stars I would. Today there was an event and the young man at the front of the store was given out bags for the kids. Yet I notice how he purposely avoided giving them to the POC children.

Frequently Asked Questions About H-E-B