H-E-B

Reviews

• VJ

  Vidula Joshi

  2 days ago
  1.0
  I had a terrible experience at this Heb today. I was having a hard time figuring out the peanut butter machine. So I asked two employees nearby: can you help me figure this out? Both refused to help. One said not my department. The other said the same. When I requested, can you just take a look he said, "No, because I don't know I have never used that machine!" Fortunately I figured things out by myself, but am appalled at the youth working at HEB. Are they not paying them, or are they training them not to help clients? If there's some other explaination for this hands-off attitude, I wish not to speculate. But am sure shocked to encounter this, don't care behavior across the store, because three employees back to back showed how much they didn't care. Maybe I need to go to a different HEB. And that's not all. After I paid for groceries, I realized I hadn't used a coupon. So I went to grab one and gave it to the cashier. He told me bluntly that he couldn't take my coupon and that I had to go to customer service. I think this HEB is not interested in doing business. I wonder if it's closing down or something, because this is just too much rudeness encountered in one grocery store within a 30 minute shopping visit.
• JG

  Jeff Gilbert

  Oct 7, 2026
  1.0
  HEB’s own app and Google say the store is open until 11. Just after 9pm, store is closed. You’d think a company this large could, at minimum, have their correct closing time on their own app.
• PV

  psychic reader Virginia

  Oct 6, 2026
  3.0
  It is normal store
• CR

  Courtney Reuter

  Sep 29, 2026
  1.0
  I had a very disappointing experience at this H-E-B today. The female cashier was extremely busy chatting with a friend who was checking out in front of me. They stood there talking for at least two minutes without realizing that the friend’s card payment had not gone through. Once the cashier finally noticed, she acted surprised and had her friend redo the payment, which took another couple of minutes. By the time it was my turn, it was obvious the cashier knew I had been waiting for quite a while, and her attitude toward me was noticeably irritated. She gave me an extremely fake “hello,” and then, at the end of my transaction, she forgot to scan all of my coupons. Instead of explaining what she was doing, she walked away from the register and started looking around. When she came back and handed me my receipt, I politely asked what I was supposed to do about the coupons. She responded, “Hold on,” in an extremely rude tone. I then apologized because I hadn’t realized she had gotten someone to help, since I hadn’t seen her call or speak to anyone. A manager eventually came over, entered the information, and the cashier gave me the cash for the coupons she had failed to scan. She then gave me another very fake “thank you.” Mistakes happen, but the attitude and lack of basic customer service were what really bothered me. I left feeling like I was inconveniencing her simply by checking out. Unfortunately, this experience was bad enough that I will not be returning to this H-E-B.
• RP

  Ryan Phillips

  Sep 13, 2026
  2.0
  I am not sure what it is with these baggers. At this location. They decided they wanted to use all the small bags and stuff up to the very top awesome, mixing chemicals with foods. It's not good.

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