Dave & Buster's - Sugar Land

Reviews

• SC

  Samantha corona

  1 day ago
  1.0
  We went to Eat and Play with my entire family. We were eating, drinking, and enjoying ourselves when the staff asked for our IDs, which was never an issue. Later, two other family members joined us, and their IDs were checked without any problems. After a while, we ordered a round of shots, and our IDs were checked again. However, this time, it suddenly became an issue. The staff claimed that one of our family members’ Honduran IDs was not valid and accused him of having a fake ID. They repeatedly insisted that it would not be accepted, even though it had not been an issue during the previous three rounds of drinks. The situation became even more upsetting when the manager came over and made inappropriate and racist remarks. This was our first time visiting this location, and we will never return. We will continue going to the Katy location instead. It is extremely disappointing and upsetting to experience this kind of treatment, especially from a manager. We spent a significant amount of money at this establishment, only to feel racially profiled and disrespected. It was clear from the manager’s behavior and the way certain staff members treated us that Hispanic people were not welcome. No family should have to experience this kind of discrimination, especially when they are simply trying to enjoy a meal and spend time together. This experience was unacceptable, deeply disappointing, and completely ruined what was supposed to be a fun family outing.
• JP

  Jennifer Pena

  Oct 4, 2026
  5.0
  staff friendly.. great waitress... kids had fun! We chose the 55 unlimited card and let the 2 kids share...which includes meal plus 4 dollars. Soooo 59 plus tax they shared the meal and card. She ate wings...Lil spicy for kids. You can't play to win prizes but...they can play everything else unlimited. Once one kid uses card..you just have to wait one minute to scan card again to play. All the games worked.....they are ready to go back!
• AX

  Agent X

  Sep 29, 2026
  5.0
  The entire staff are incredibly helpful and welcoming. As soon as you enter they greet you and ask if you need any assistance. Manager Sylvia, is always walking around checking on guests and making sure the venue is clean. If you ever need assistance techs Lou and Josh, are happy to help. Aaron in the Winner's Circle is always smiling and happy to assist. The layout has easy access to both the games and restaurant area. Great place to host an event. Or just relax and catch a game on one of the many screens. Also, there's plenty of complementary parking in a well lit lot. The only reason I didn't rate the food is because they opened in July, and I've not had a chance to try any yet.
• SR

  S K R

  Sep 24, 2026
  1.0
  Horrible service. The food came out burnt, and the servers spent most of their time sitting around and talking instead of checking on customers. The manager was nowhere to be found. If management allows this kind of service, it explains why the experience was so disappointing.
• MD

  Megan Decker

  Sep 11, 2026
  1.0
  This was only our second time visiting Dave & Buster’s in Sugar Land, and unfortunately, it was our second experience with significant problems. During our first visit, our waitress rang up the wrong promotion, and the kids had nothing but trouble with their game cards and redeeming tickets. We decided to give it another try. This time, our waiter was great and did everything he could to help. Unfortunately, we still experienced constant issues with the game card and ticket system. When we escalated the situation to Sylvia, her response was rude and unhelpful, which made an already frustrating experience even worse. We came to have a fun experience with our kids, but instead spent a significant amount of time dealing with problems that should have been resolved much more easily. After two visits with similar issues, we unfortunately will not be returning anytime soon. Dave & Buster’s has a lot of potential for a fun family experience, but the customer service and reliability of the game/ticket system need significant improvement.