Taco Bell

Reviews

• JB

  Jeremy Binz

  3 days ago
  2.0
  Placed an order for pick-up. Drove to the store, stepped in side. Food wasn't on the "pick-up" area. the lobby cleared and I was walked past several times by the same employees, my food was on a table in the back area already cold from the additional wait...
• PJ

  Pankhuri Jain

  Oct 8, 2026
  5.0
  A little kindness that meant so much to a mother today! ❤️ Today, October 8, 2026, I called the Taco Bell in Springtown at 4pm, and I had such a heartwarming experience that I really wanted to share it. My little boy has been sick with a fever since last night, and all he had been asking for since morning was Taco Bell’s plain seasoned rice. When I tried ordering through DoorDash, I couldn’t find the option for plain seasoned rice anymore. So, I decided to call the restaurant. I spoke with a gentleman whose name I unfortunately didn’t get. I explained that my son wasn’t feeling well and had been asking for this rice all day. I asked if he could possibly add a small bowl to my DoorDash order and let me know how I could pay the extra amount. He was incredibly kind. He simply asked for the name on my order and told me not to worry about it. I even offered more than once to pay for the rice, but he reassured me that it was absolutely fine. And when our order arrived, I was genuinely touched to find that he had sent not one, but TWO bowls of plain seasoned rice! 🥹❤️ To some people, this might seem like a small gesture, but to a mother with a sick little boy, it meant the world. Kindness doesn’t always come in grand gestures. Sometimes, it’s a stranger going a little out of their way to make someone’s day better, without expecting anything in return. To the wonderful gentleman who answered my call this afternoon, thank you from the bottom of my heart. You didn’t just send two bowls of rice. You made a worried mother smile and showed that genuinely kind people still exist. I truly hope the management sees this review and recognizes you for your kindness. God bless you! May the kindness you showed us today come back to you a hundred times over. ❤️ Thank you, Taco Bell Springtown, for having someone so thoughtful on your team!
• CL

  Christina Lowder

  Sep 28, 2026
  1.0
  I Ordered from the app while inside the store. Waited 10 minutes with no update — no one came to the counter to tell me my food was ready. The app said pickup at the kiosk, but nothing was there. I had to figure out on my own that I needed to check in with staff. When I brought it up, the manager did nothing about it. Really poor communication for a simple in-store pickup.
• MM

  Matt Morris

  Sep 26, 2026
  1.0
  Double check if not triple check your order been 2x this week and both times order was wrong. And yet they still miss up the fix
• MW

  Michelle Wright

  Aug 29, 2026
  4.0
  Unfortunately , I witnessed a manager get snappy with an older customer after they messed up the customer's order. At first the manager was decent, but when the customer came back with the receipt and told the manager the employee rung her order up correctly and the receipt was correct, so don't fuss at the guy who took her order, the manager got defensive. It was very surprising and unprofessional. The manager looked middle aged, so I was really caught off guard that she overreacted to what was supposed to be a helpful/ kind gesture from a customer whose order had gotten messed up. 😕 My food was ready when I arrived (mobile order) and it was correct and tasted great. The restaurant including the restroom was clean and a nice environment to eat in. But that exchange really soured me. Maybe the manager was having tough day. We all have them. She seemed to be good at coaching the employee as I saw her asking them to recall the proper way to handle a complaint. (Before the snappiness occurred. ) But the teachable moment became a bad example rather quickly.

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