JG
Jennifer Grant
May 8, 2026
I cannot say enough wonderful things about our experience at Topgolf Spring. Yesterday, I was responsible for coordinating an honor roll field trip for students at my campus who maintained honor roll status the entire school year. We had originally planned an exciting trip to Space Center Houston, and the students had been looking forward to it for weeks. Unfortunately, the morning of the trip, we received devastating news that the facility had to cancel due to a power outage and lack of water.
As you can imagine, trying to reorganize a field trip for 68 students and 8 adults at the very last minute felt nearly impossible. We contacted several establishments hoping someone could accommodate our group on such short notice, but we were met with “no” after “no.” Then we called Topgolf Spring, and everything changed.
From the very beginning, John Donovan and another incredible manager whose name I unfortunately cannot remember were compassionate, understanding, professional, and genuinely eager to help us. Instead of turning us away because of the size of our group or the short notice, they welcomed us with open arms and immediately began working to make sure our students would still have a memorable celebration. Their kindness and willingness to help truly saved the day for our students.
When we arrived, the entire staff made us feel welcomed and valued. Everything was organized, smooth, and stress-free despite the unexpected circumstances. Most importantly, the students had an AMAZING time! Many of them had never experienced Topgolf before, and seeing their excitement, laughter, and joy after such a stressful start to the day meant everything to us as educators.
I also want to specifically recognize our servers, Morgan and Ricardo. Serving 68 students and 8 adults is no small task, but they handled everything with patience, professionalism, attentiveness, and speed. They constantly checked on us, made sure students had what they needed, and did it all with positive attitudes and smiles on their faces. They went above and beyond, and their hard work absolutely did not go unnoticed.
Thank you again to Topgolf Spring for stepping in during a stressful situation and turning what could have been a disappointing day into an unforgettable experience for our students. Your team demonstrated outstanding customer service, compassion, and professionalism. Because of you, our honor roll students still got the celebration they deserved. We are beyond grateful, and I highly recommend Topgolf Spring to anyone looking for a fun environment with an exceptional staff that truly cares about people. You all truly SAVED THE DAY!