CW
Candice Washington
Aug 1, 2026
When I arrived at this store, the gentleman behind the counter was talking on the phone and preparing orders at a snail's pace, despite a line forming. It took about 10 minutes for me to be able to place my order, and there was no one in front of me.
When ordering my sandwich, the employee had an attitude because I wasn't tell him what I wanted in the order in which he wanted the information (I told him the meats I wanted before saying which cheese I wanted, the veggies I wanted before saying which condiments, etc.).
When I go to check out and give him the coupon I came to use, he scanned it and it didn't apply the discount so he wanted me to pay full price. I told him that he had to honor the coupon as it wasn't expired and wasn't invalid based on the kind of sandwich I ordered. He said there was nothing he could do. I told him if it wasn't scanning, he could go in the system and apply the discount manually, to which he first said he didn't know how, and subsequently said the cameras would see him lowering the price so he couldn't do that. I told him whatever the cameras see, he'll have the physical coupon to validate the applied discount. He refused. I asked to speak to the manager, and he claimed he was the manager (yet he doesn't know how to apply a discount in the system).
He snatched my sandwich back and moved on to other customers. Since I'd already spent close to 15 minutes there, and my sandwich was already made, I stepped to the side, downloaded the Subway app, created a profile, and placed an order through the app so I could used the coupon and pay for my food. When he came back to the register to ring up the next customer, I told him I paid through the app and would like my sandwich. He asked for my name, I gave it to him, and he gave me my sandwich. But when I asked for his name, he refused (and he wasn't wearing a name tag per Subway Corporate Uniform Policy), then when my receipt printed he snatched it and walked away. I told him I needed my receipt (I plan to contact corporate and I knew his name would be on the receipt), and he refused to give it to me and began helping the next customer. I told him that I'd call the police, and he said, "so".
So, I did! I called the police and sat in the restaurant for an hour waiting for them to come, just to be able to get my receipt. When the officer arrived, he asked the employee for my receipt, the employee goes to the computer and started punching around to print out another copy of my receipt (instead of simply going to get the one he threw in the trash), so he knew how to do all of that in the system, but not how to apply a discount?
The receipt didn't have his name on it (next to "Served by" it says 999997), so I asked the officer to please get his name. The employee said his name is Doug, but when I got to my car I saw the name Douglas Lazo at the bottom of the receipt, with the title of "Area Coach", so I doubt this employee was Doug.
Whomever he is, how he treated me was extremely uncalled for. I'll never patronize this Subway location again. And yes, I will be contacting corporate about this issue.