I want to recognize Shi, who I believe is one of the managers at this location. My meal took a little longer than expected, and I was asked to pull forward and wait. However, within what felt like less than 10 seconds, someone came out to verify my order, explain what was going on, and make sure everything was correct.
What really impressed me was the communication. Shi made sure I knew what was happening and even gave me the option of receiving a refund or continuing to wait for my food. There was no guessing, no feeling forgotten, and no lack of concern.
It had already been a long day for me, and since I live fairly close to this location, waiting a little longer was not a major inconvenience. What mattered to me was how the situation was handled.
I am an absolute sucker for GREAT customer service, and Shai and this team went above and beyond. Delays happen, especially in food service, but the way a team responds makes all the difference. The attention, communication, professionalism, and genuine concern for my experience were immaculate.
I hope Shi and this entire team receive the recognition they deserve. It is honestly refreshing to experience this level of customer service, especially from such a busy location. Keep doing what you’re doing because your customers absolutely notice it!