Jimmy John's

Reviews

• AE

  andrea elizarraraz

  Mar 21, 2026
  1.0
  I’m writing this review to report a very disappointing experience at a Jimmy John’s location on Sawdust Road on Saturday, March 21, around 2:45 PM. We placed our order through the app, and all sandwiches were supposed to be hot subs (toasted). However, when we picked up the order, the employee handed it to me in a very rude manner, almost tossing it instead of properly giving it to me. Once we checked the food, all the sandwiches were cold — none of them were prepared as hot subs as ordered. We called the store to address the issue, but the staff member who answered was extremely rude. They insisted the order was not placed as hot subs and claimed they clearly remembered it, making it impossible to have a respectful conversation or resolve the issue. Beyond the service, the food quality was very poor. The bacon had no flavor and seemed almost undercooked, the ham tasted overly salty, and the mayonnaise was watery. The only thing that had any flavor was the bread — everything else tasted bland and poorly prepared. A cold sandwich is simply not the same as a properly made hot sub, and this completely changed the experience. Because of both the poor customer service and the low food quality, we will not be returning to this location, even though it is convenient for us. We have had much better experiences at other locations where the staff is more professional and understands basic customer service. I hope management takes this feedback seriously and improves both service and food quality at this store.
• CC

  Cody

  Feb 26, 2026
  1.0
  Listen the staff was great. They were just doing what they were taught. But spending $10 on a sandwich with 1 piece of meat on it is wild. Literally had one piece of meat. Won’t be coming back to this location. I’ve been to Jimmy John’s all over and never seen a sandwich like this. This tells me the owners of this franchise is cheap and doesn’t care about the customers
• SW

  Stephanie Williams

  Apr 22, 2025
  2.0
  It’s always a hit or miss with this location. Both the service and the food. Some of the workers are friendly and some will glare at you, won’t say hi, and some refuse to even look at you. I walked out today because who really wants angry and pissed off people making their food? I know times get tough, but it’s really no reason to be so cold to others. A simple act of kindness, or a smile, goes a long way. This location is close to my work and house, and I used to come here weekly, but I’ll take the trip to Research for the simple fact they are kind to their customers.
• WE

  Whitney Enquist

  Oct 21, 2021
  5.0
  Awesome food!! Young lady behind the counter was extremely rude though because we came in at close to closing time and she made it very clear to us that she was not happy about that.