Chipotle Mexican Grill

Reviews

• AV

  Amanda Valeri

  2 days ago
  5.0
  I had a mobile order that I picked up last night. The girl gave me the wrong order. When I returned to Chipotle the next day, Ethan heard me out and gladly remade my order on the spot. I appreciate Ethan for his great customer service and understanding! Mistakes will happen, we are all human. The way in which you correct the mistakes means everything to a consumer.
• WW

  Werner0516

  Sep 13, 2026
  1.0
  We won’t be coming back to this location. Last night was the last straw. The portion sizes have gotten so small that the burritos are practically the size of a soda can. Even when you order extra of everything, you barely get anything. On top of that, they’ve repeatedly left items off our orders. Yesterday, my husband’s burrito had no steak at all, despite being ordered with steak, and they forgot the lime sauce that I paid extra for. What’s even crazier is that at 8:30 PM on a Saturday, they were out of steak, lettuce, chips, guac, and queso basically half the ingredients customers are coming in for. Customer service is no help either. They apologize, say they’ll pass the feedback along, and then nothing changes. We’ve given this location multiple chances, but the quality and service have continued to go downhill. Unfortunately, we’re done.
• LS

  Lauren Spriggs

  Sep 9, 2026
  2.0
  I normally wouldn’t leave a review for Chipotle, but this was my first time at this location because it’s close to my daughter’s swim school, and the experience at checkout really rubbed me the wrong way. I ordered two bowls to go. The ladies making the bowls were very sweet and pleasant. My 8-year-old only eats chicken, rice and beans, so her bowl is usually a little cheaper than a regular bowl, and then I had my own regular chicken bowl. I also got the chili lime chips and had a free queso reward in my app. When I paid, my total was around $26, which seemed higher than I expected, so I looked at my receipt. I noticed I had been charged for cilantro lime sauce. It was only around a dollar, so the amount itself wasn’t the issue. I asked the manager why I was charged for it since I never ordered it. His response was basically, “I saw something green in your bowl.” I told him again that I did not ask for cilantro lime sauce, and if it was put in my bowl, I didn’t want it. He then asked the employee who made my bowl if she had put it in there, and she understandably didn’t remember. I get it. They make a lot of bowls and everything probably starts running together. But what I didn’t appreciate was being repeatedly told that he “saw it” as though I was mistaken about what I ordered. Eventually he refunded the charge. Interestingly, even though it showed as about $1 on my receipt, my refund was $1.62. Then there were the chili lime chips. I wanted a small order because I’m the only person eating them. I was given and charged for a large, and when I questioned it, I was told they “only come in a large.” I didn’t argue about it at the time, but when I got home, I checked the Chipotle app, and sure enough, there is a small size available. So between being charged for something I didn’t order and being told a smaller size of something didn’t exist when Chipotle’s own app shows that it does, I left feeling a little swindled. I don’t know if it had anything to do with me using a free queso reward or if it was simply careless ringing up (mind you it wasn't bust, we were the only people in line) but either way, it didn’t leave a good taste in my mouth. Again, the ladies making the bowls were lovely. My issue was specifically with the checkout experience. If a customer says they didn’t order something, don’t charge them for it and then try to convince them that they did...and if an item is advertised in a smaller size, customers should be able to order that size or at least be told honestly if the location happens to be out of it. It’s not about a dollar or two. It’s about the principle and feeling like you can trust that you’re being charged correctly. Unfortunately, this was my first and last visit to this location.
• AP

  Andrea' Porter

  Sep 4, 2026
  3.0
  Honestly, Chipotle is a lot of hype for what you actually get. The service has been mediocre during my visits, and the food is just okay. Nothing really stands out enough to justify the hype or the price. I’ve had better food and better customer service at plenty of other places. For me, Chipotle just doesn’t live up to the reputation.
• KM

  Ka m

  Aug 28, 2026
  3.0
  I keep coming back to Chipotle because I love their food and the quality always seems high. The portion sizes for the meat continues to decline. The frustrating part is that even when you pay for it they don’t want to give it to you. For this reason, I have started going to Cava. If you want the same type of delightful meal with high quality generous portions, go to the Cava at Spring Steubner and 45 or the back of the Woodlands. Chipotle, I would love to eat here more, but I don’t get what I pay for.