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Charleys Cheesesteaks

4.7
(762 reviews)

Business Details

2019 Spring Stuebner Rd, Spring, TX
77389, United States
(832) 585-1196
https://order.charleys.com/menu/spring-plaza-tx/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
2019 Spring Stuebner Rd, Spring, TX
77389, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 11:00 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday11:00 AM - 8:00 PM

Menu

1 menu · 85 items

Explore offerings from Charleys Cheesesteaks on 2019 Spring Stuebner Rd in Spring, with popular limited time only, specials & offers, charleys classic combos, and cheesesteaks available at this location.

Menu

85 items

Reviews

4.7
762 reviews
5 stars
670
4 stars
36
3 stars
10
2 stars
9
1 star
37
  • JM
    James More
    2 days ago
    1.0
    What a complete disappointment. We decided to try Charlie's Cheesesteaks because the reviews looked decent, but it turned out to be a waste of nearly $50. We ordered three combo meals, and when my husband got home we discovered that every single order was missing the fries. On top of that, my drink was made incorrectly. Before leaving the restaurant, my husband specifically asked the employee if everything was in the bag, and he was told it was. We called about 10 minutes before closing to give them the opportunity to fix the mistake, but no one answered the phone. My husband drove back to the restaurant anyway, and instead of correcting the order, an employee came out to his car and simply told him to come back tomorrow. That's not customer service. The food itself wasn't any better. The cheesesteaks were bland, lacked seasoning, and tasted nothing like a quality Philly cheesesteak. According to the receipt, our order was prepared by James. Between the missing food, incorrect order, poor customer service, and flavorless meal, this was one of the worst restaurant experiences we've had. We won't be returning, and we certainly won't recommend Charlie's Cheesesteaks to anyone. Save your money and support a restaurant that actually cares about getting orders right and serving a good cheesesteak.
  • AS
    Alexander Sanderson
    5 days ago
    5.0
    I’ve been here twice in three days because the service and food are so exceptional. Dj helped me the first time and the experience was so positive it left myself and my family happy the whole day. Stephanie helped me the second time and the service was more of the same. Absolutely exceptional
  • MM
    Marky Mark
    Jun 24, 2026
    1.0
    Was just there for lunch. What a joke. Super poor customer service. The manager just ignored us while we waited to place our order. A few minutes later another gentleman shows up to take the order but seemed like a inconvenience he had to stop what he was doing in the back. Food was alright tho I said no tomato and got them anyways but that's a easy fix. JUST work on the service please!
  • CM
    Camber Mander
    Jun 24, 2026
    1.0
    I visited Charlie's Cheesesteaks this evening and while my food was made correctly, the customer service was terrible. The employee I believe was named Jim or James was extremely rude, condescending, and acted like I was an inconvenience for simply placing an order. Everyone can have a bad day, but there is no excuse for treating customers that way. The food itself was fine, but good food doesn't make up for being treated poorly. Customer service matters, and based on this experience, I won't be returning. Very disappointing.
  • KA
    Katurah Adams
    Jun 17, 2026
    5.0
    ⭐⭐⭐⭐⭐ Stephanie provided exceptional customer service from start to finish! She greeted me with a genuine smile, was friendly, professional, and made the entire checkout process smooth and enjoyable. She was patient, attentive, and went above and beyond to make sure I had a great experience. It’s refreshing to meet someone who truly cares about their customers and takes pride in their work. Stephanie’s positive attitude and kindness did not go unnoticed. She is a true asset to the team, and I hope she receives the recognition she deserves. Thank you, Stephanie, for making my visit such a pleasant one!

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