This is my first time trying this restaurant & I was very disappointed. The atmosphere looks amazing but the food quality is terrible. I ordered the Chicken Milanese & Pasta Brio to-go for dinner and both items were severely, underseasoned. The Chicken Milanese barely had any sauce on the pasta & it was bland. We ended using store-bought spaghetti sauce to make it taste edible. My dish was the biggest disappointment: the chicken was dry, the pasta had no taste & there was a weird brown plastic material in it. I only tried this restaurant because I received a discount in the mail but I'm never going back here again. Olive Garden has better entrees, so please save your taste buds & try other places.
Went here yesterday with my family, got sat down and the waiter took our orders for appetizers. Didn’t come back for 30 minutes also never refilled out waters. The guests that sat down 15 minutes after us got served first. By the time we finally got our food, (50 minutes of waiting) my order was messed up whilst out waters were still not refilled. Had to wait for a creme brûlées for 20 minutes and the check took 10 minutes to arrive. Overall, if you don’t want your dinner to last 2 and a half hours and for mediocre food, go somewhere else.
MM
Michael Mangin
Aug 6, 2026
We swung by after a lot of Google searching. It had good reviews. We were seated quickly. Service was both fast and great. The bread was a bit hard. Butter was too cold so it was hard to spread, but our dinner for two deal that comes with entries and salads and a dessert we're perfect. The wild berry lemonade was a bit too sweet for me so I switched to iced tea. Overall, I think it was a great experience. The food and service were great. I really liked the ambiance of being in a classy location and restaurant without the price or pressure.
The atmosphere is cute and the server was incredibly slow, but new and very nice.
The food is where we had the issue. It wasn’t good. I ordered the mushroom ravioli and on three of the raviolis it was cold and a little chalky in the middle. Tasted as though they warmed up frozen ravioli. My 12 year old son ordered the cheese pizza. He took one bite and asked if they had a pizza oven or if they reheated frozen pizza. The waitress admitted it was reheated and when she walked away my son said even dominos makes their own pizza. She kindly replaced it with chicken, which was also inedible, but we didn’t want to be rude so just got it to go but our cat won’t even eat it.
I think if you’re an Italian restaurant and serving pizza make your own pizza. Make your own pasta…. Or re-evaluate your prices. We will not be returning.
SX
Sainyane Xiong
Jul 23, 2026
You know, it truly is disappointing how the customer service was here. For a restaurant that is near a higher end area and hotel with frequent guests this place was a let down. I have nothing to say about the food because the service itself made it overall a let down.
I ordered my food via Grub Hub because I am here for a business trip at the Hilton and overall this week my interaction with any food service has been so incredibly rude, but Brio really topped it off by the way they simply treated me.
I walked in and the front desk gentlemen greeted me with a smile, but once I said I was there to pick up an order he immediately just pointed his finger to my right and said, “pick up is over there, keep going over there.” As if I was picking up an order for someone else - this was MY order and there weren’t any signs that acknowledged I should go pick my order up over there.
As if customers who were eating at the restaurant took higher priority.
I walked over to the direction I was told - and saw the kitchen had orders made at the top shelf. I didn’t know who I was supposed to wait for to receive my order as I was “pointed” this direction and as I looked at the bags of orders and looked for my name - a taller gentleman with a beard approached me and shooed me away pointing in another direction of where I should wait for orders.
Like, how incredibly rude. Is this how you treat normal door / grub hub drivers? I’m not even a driver - I’m actually a customer. Let alone someone visiting and I assume your customers are traveling since it seems a lot of business people and tourists stay in this area.
Anyway, I was given my bag and then I found out the man who gave my order and shooed me away was the manager.
I hope this review gets taken seriously as I felt discriminated. I also want to mention I am an Asian-American visiting from Colorado and wow Dallas just has really rude and stingy workers. The only hospitality that was nice was at the Hilton nearby and the Barnes & Nobles.