Whataburger

Reviews

• KH

  Kylie H

  2 days ago
  1.0
  We’ve tried to come to this Whataburger multiple times and every time without fail they mess up our order. As someone that works in fast food - it’s not that hard to read the ticket. Definitely giving up on this Whataburger.
• JG

  Jennifer G

  Aug 2, 2026
  2.0
  I dont like to have to leave negative reviews but this restaurant, has gone downhill every time I've visited... Just when I think it can't get worse, y'all surprise me and set that bar even lower. We ordered via app, so the wait to eat wouldnt be so long... That is why the app was made, CONVENIENCE! When we arrived, the order wasn't completed, and they tried to switch a peach shake with a peach refresher... After a couple more issues we asked for the manager. Ms. Hernandez seemed to blame her whole team for poor communication issues and lack of basic customer service. She thought a size upgrade would fix the problem. We sat clueless that the machine was not working properly until we finally had to go and ask if our shake was going to come out or if we needed a refund... Management is the problem here. Poor management, poor communication, and a poor pool of candidates. Don't waste your time and money here.
• LP

  Lawrence Penney

  Aug 2, 2026
  3.0
  we ordered our food on the app. we got to the restaurant on us 75@pecan grove. food wasnt ready, had a space cadet for the front counter person. The order did not come complete. when i asked for my peach shake it took an additional 10 mins for us to get told that the shake machine is slow and may not work. plus the fact that we were not acknowledged to get picante sauce. Then it took another 10 mins. to get the shake. manager seem indifferent as to when i told her that i ordered it on the app.
• HS

  Heather S.

  Aug 2, 2026
  1.0
  I am on my way to the ER to be with someone in a life or death situation, but had to stop for food for someone that is starving and I made a huge mistake of coming to this. Whataburger and I have been sitting here waiting for my food for 35 minutes and I went through the drive-through. Unbelievable. Before I ordered I should have been warned it would be this long and had the choice to go somewhere else. The worst part is people that were behind me have since passed with their food, so I’d love to know why I’m still sitting here for only a few food items. Ridiculous!!!!!
• JY

  Jake Yeley

  Jul 17, 2026
  1.0
  Usually Whataburger is good but this location in Sherman has gone downhill. I ordered our breakfast order online through the mobile app. I showed up five minutes after the pick up time was scheduled and announced myself in the drive-thru. They pulled me over to the outside lane where I waited over 20 minutes and watched every other car go through. Three different people came out and asked my name for the order. They finally found my order and served me cold food, the fry carton was halfway full, we did not receive any ketchup, picante sauce or syrup that we ordered for the hashbrowns fries, breakfast burritos, and pancakes, and there was lettuce stuck to the breakfast burritos on top of it. Nobody seemed urgent to get my food to me or apologized or even smiled. This was a very disappointing experience and I called the location twice after I left so I could speak to a manager, but nobody would pick up the phone .