Dave & Buster's Shenandoah

Reviews

• BL

  Bianca LeBlanc

  Oct 10, 2026
  5.0
  If you're heading in, you absolutely have to ask for Shay! She is a truly amazing bartender who makes every visit a great experience. From the moment you sit down, she greets you with a warm, welcoming vibe and fantastic hospitality. Not only is she incredibly friendly and attentive, but she also really knows her stuff behind the bar—her drinks are always made perfectly, made fast, and exactly how you ask for them. Whether the place is packed or quiet, Shay takes exceptional care of her customers and makes sure you leave happy. I can’t recommend her enough!
• AT

  Anna Theriot

  Oct 9, 2026
  5.0
  Jacob was our server and he was out of this world awesome he was very informative about the drink selection, very nice and friendly and made sure our visit was a five star experience from the start. All of the servers should be like him. Service with a smile thank Jacob for making the night amazing. Come see Jacob it's worth the visit.
• DS

  D'Andre Duncan Sr

  Oct 4, 2026
  5.0
  I want to give a heartfelt shout-out to Gaia for completely transforming our dining experience. She was working on the opposite side of the restaurant and was not originally assigned to our table, but when our waitress did not seem interested in serving us, Gaia noticed that we needed help and stepped in without hesitation. Her kindness and initiative immediately made us feel seen and cared for. From that moment on, Gaia was warm, upbeat, attentive, and genuinely welcoming. She checked on us throughout the meal, making sure we had everything we needed and that we were enjoying ourselves. When our mozzarella sticks came out incorrectly, she handled the issue right away and made sure it was corrected without making us feel like a burden. What touched us most was that Gaia didn’t have to help us, but she chose to. Her compassion, professionalism, and positive energy turned what could have been a disappointing experience into one we will remember for all the right reasons. She made us feel valued, respected, and truly welcomed. Thank you, Gaia, for going above and beyond and for bringing such warmth to our visit. You are an incredible asset to the restaurant, and your exceptional service did not go unnoticed. 5 stars for Gaia! ⭐⭐⭐⭐⭐
• SS

  Sateria Stanley

  Oct 4, 2026
  5.0
  I want to give a special shout-out to Gaia for providing us with such wonderful service! She was actually working on the opposite side of the restaurant and was not originally our server, but when our waitress did not seem interested in serving us, Gaia stepped in without hesitation and made sure we were taken care of. Gaia was extremely pleasant, positive, attentive, and welcoming. She continuously checked on our table to make sure we had everything we needed and that everything was going well. When our mozzarella sticks came out incorrectly, she immediately took care of the issue and made sure it was corrected. What stood out the most was that Gaia didn’t have to help us, but she chose to, and she provided the type of service that makes you feel valued as a customer. Her positive attitude and attentiveness completely changed our experience for the better. Thank you, Gaia, for going above and beyond! You are truly an asset to the restaurant, and your excellent customer service did not go unnoticed. 5 stars for Gaia! ⭐⭐⭐⭐⭐
• RR

  Rae

  Sep 23, 2026
  1.0
  Very disappointed with Dave & Buster’s and the way the 50% off game-play promotion was handled. My husband and I visited Dave & Buster’s on Saturday, September 12, 2026, just the two of us. We decided to come back again on Wednesday, September 16, 2026, this time bringing our children, specifically because Dave & Buster’s website advertises 50% off game play on Sundays and Wednesdays. Because of that promotion, we expected the game prices on Wednesday to be significantly lower than what we saw on Saturday. However, when we returned on Wednesday, the game prices appeared to be the exact same prices we saw on Saturday. There was no obvious indication that we were receiving 50% off. I asked a young lady about the promotion, and she told me that the games had already been updated to reflect the discounted pricing. I explained that we had been there on Saturday and that the prices were the same as what we were seeing on Wednesday. Her response was that the games were also half off on Saturday. That was extremely confusing because the website specifically states that the promotion is on Sunday and Wednesday. If Saturday is also a 50% off day, that should be clearly stated in the promotion. More importantly, if the prices on Saturday and Wednesday are exactly the same, I don't understand how Wednesday's advertised 50% discount is actually being applied. We made a second trip and brought our children specifically because of this promotion. We should not have to compare prices from a previous visit to determine whether a discount is actually being applied. Customers should be able to trust that an advertised 50% off promotion is reflected in the prices displayed on the games. I would like management to review the game pricing from September 12 and September 16 and explain how the 50% discount was applied. If the promotion was not properly applied to our game play on September 16, I would also like the difference refunded or credited to us for our future visit. I enjoy bringing my family to Dave & Buster’s, but promotions need to be transparent and accurately reflected in the pricing. I hope management will look into this because the experience was very frustrating, especially after making a separate trip with our children specifically for the advertised discount.