Wingstop

Reviews

• MZ

  melkam zemelak

  4 days ago
  1.0
  Lost my order multiple time slow order off the app and when I got there my food was gone they had to make me more and got almost 0 apology’s never coming here again.
• XD

  XxAly DiaxX

  Oct 8, 2026
  1.0
  Order wingstop through Uber Eats and didn’t receive half my order. Uber Eats wouldn’t make the refund right nor wingstop. When I spoke with wingstop, they didn’t offer any solution other than to contact Uber, but again Uber didn’t offer any support. Only offered to pickup the missing wings now, but I ordered delivery for a reason. Wouldn’t offer credit to redeem for the missing wings later. So now I’m missing half my order, $66 down the drain as half my wings were missing.
• CP

  Crystal Padilla

  Oct 3, 2026
  1.0
  Called because a 34 piece wing was missing from my order. Let them know if they can replace it because it was over 100 dollars. Manager kept repeating that he was the one who packed my order and knows what he put in my bag. Said I needed to bring all my food back to replace one 34 piece. He put me on mute. I called back and was put on hold without letting me speak. Went to the restaurant and come to find out they gave our order to someone else and we got someone else's order. The fact that the manager right away got irate and said he was right and we were wrong is unacceptable. They need to train better and listen before speaking I wasnt asking for anything free just simply getting my order right .
• TS

  Tomas Sanchez

  Sep 14, 2026
  2.0
  ⭐️⭐️ Delivery Problems Again — Who Is Actually Responsible? We continually have issues with deliveries from this Wingstop, and tonight was another example. Our order arrived without the drinks we paid for. The DoorDash driver told us it was the restaurant’s fault, so I called Wingstop. The employee I spoke with immediately said it was the driver’s fault and then actually asked me, “What do you want to do about it?” Well… I’d like to receive what I ordered and paid to have delivered. I asked for a manager and was told he wasn’t there. Eventually, I spoke with Yseffe, who I do want to recognize because he was nice, courteous, and professional. However, the solution still became that I could come pick up the missing drinks. Make that make sense. I specifically PAID FOR DELIVERY so I wouldn’t have to drive to the restaurant. If Wingstop and DoorDash have an issue determining who is responsible for making sure an order is complete, that shouldn’t become the customer’s problem. Mistakes happen. A forgotten drink by itself wouldn’t warrant a bad review. What’s frustrating is that this has happened repeatedly, and instead of someone simply taking ownership and fixing it, the customer gets bounced between Wingstop blaming DoorDash and DoorDash blaming Wingstop. Customers shouldn’t have to investigate who forgot part of their order. We paid Wingstop for the food and delivery service. We should receive the complete order—or Wingstop should make it right without asking the customer to get in the car and pick up something that was supposed to be delivered in the first place. Yseffe was courteous and did his best, and I appreciate that. But this location seriously needs to improve its delivery-order process and customer service when something goes wrong.
• TJ

  Tia Jackson

  Sep 12, 2026
  1.0
  The management at this location is so disrespectful towards employees. My husband and I dined in last night at the potranco and 211 location. I wanted to try the new Kansas gold sauce. The employee couldn’t find it so I went to go ask the manager she aggressively came up, banging on the counter, saying “the sauce is right here can’t you see?” My husband and I ordered 2 10 pieces however only 15 came out. Our cashier went to let the manager know we were missing 5 wings, raising her voice the manager told the cashier “ They clearly didn’t pay for it and they’re not getting to for free” The cashier will let her know that we ordered 2 10 pieces and did in fact pay for our food. At this point, the cashiers in the kitchen with the manager, I’m on the side and my husband sitting at the table when we loudly hear the manager say “ We don’t even have that sauce yet, so I don’t even know what you’re talking about!” The cashier then came over to us looking as if she was about to cry, I let her know not to worry about it fearing going back would upset the manager even more and the cashier would be yelled at yet again. At no point to the manager come over to us and try to rectify the situation. Rosetta needs to go back to management classes and seek additional training on how to handle stressful situations and speak to employees with respect.

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