Whataburger

Reviews

• SJ

  Samuel Ruiz Jr

  6 days ago
  2.0
  I know it’s a brand new location. I ordered my meal and instead of large fries I got medium. Instead of sweet tea I got unsweet. I called and let them know, but I am very disappointed. Never do I have issues like this with Whataburger. Even if it’s new I expect to get the correct order. How hard can it be??
• RH

  Robert Hutchinson

  Aug 27, 2026
  1.0
  In the drive thru 30 minutes to order and then 22 more minutes to get our food !!!! Mr Dobson is probably turning around in his grave - horrible restaurant setup - only 1 menu screen -1 lane? 1 payment and food window - who signed off on this facility?? Someone should be terminated for this mistake -
• EE

  Elagabalusrex

  Aug 27, 2026
  3.0
  I ordered the Whataburger with cheese combo meal. It was pretty good - the burger was fine, the meat was well cooked and the vegetables were fresh. The fries were a bit over-salted, and there was a slightly metallic taste to the sweet tea. I know it's a new location, so it's understandable that everything's not perfect. The staff were very nice and professional. Overall, very good experience. 👍
• BH

  Bee Honey

  Aug 26, 2026
  1.0
  TERRIBLE SERVICE. The girl at the drive thru got our order wrong over and over. We tried to correct her and she talked over us and marked whatever she wanted. Definitely would not recommend coming here. The line is SOO long for NO reason aside from the terrible drive thru service. Soo many workers in the back yet they took forever doing anything. Very disappointed. Food is completely wrong and missing items and not worth the wait.
• CB

  Camon Buchanan

  Aug 26, 2026
  1.0
  I get the fact that this location is brand new but the staff needs to be trained better on customer service. We went in and ordered a patty melt with grilled jalapeño it took almost 10 minutes to receive the food when we got it we took a bite and realized there was no grilled jalapeños on it so we took it to the front and told them they told us they would take care of it so we went back to the table. About 7 minutes goes buy and the manager finally brings out the jalapeños mind you they weren’t busy maybe 3 cars in the driveway and 2 people in the lobby waiting on food. At this point the party melt was cold so we asked the manager if we could have the sandwich remade so it would be hot when we ate it he then proceeded to give a blank stair like we broke his brain at the request to have the food remade he then proceeded to say well you have the food just eat that and once again we told him it was cold so he reluctantly agreed to remake it so about another 8 to 10 minutes go buy and still no remake so I go up to the counter and ask about it and they try to tell me the kitchen is backed up and that’s why it is taking so long remember they are not busy and when I was a manager in the food service industry a customer remake is number one in the list of priorities it should be the 1st thing out especially when the guest had been waiting almost half an hour at this point so I ask for a refund and a different manager tells me we don’t do refunds and I explain everything to her once more I feel like I’m trying to explane to a kindergartner not a manager she finally refunds for the meal and at that time they bring out the remake and she instructs the worker to just throw it out i told her i still want to eat you know the only reason to come just all I’m saying is give this location some more time to get accustomed to things and maybe send the management team to some customer service workshops