True Texas BBQ

Reviews

• JJ

  Jeff J

  Jul 4, 2026
  1.0
  Went here July 4th and they were practically out of everything. No ribs, no pull pork, no burnt ends, no corn bread etc. All the tea dispenser were empty, lemonade was empty. When asking staff, their reasoning was the 4th of July. That blows my mind... not like the 4th of July 250 just popped up. Absolutely ridiculous
• BG

  Bette Garcia

  Jul 3, 2026
  5.0
  I was waiting for my (delicious fatty brisket) to-go order when a woman came in to pick up what appeared to be a pre-order. The cook politely explained that they had run out of one of the meats and, because they were unable to reach her beforehand, had substituted it with the closest available option in an effort to fulfill her order. Despite the staff’s attempt to accommodate her, she became upset and insisted she had been told the item would be available. She demanded to speak with a manager. Manager Liz responded immediately. She apologized sincerely, remained calm and professional, and made every effort to accommodate the customer’s concerns. Unfortunately, despite Liz’s patience and repeated attempts to resolve the situation, the customer continued to raise her voice, became verbally abusive, and caused a scene during the dinner rush while families with children and other guests were dining. I was genuinely impressed by how Liz handled such a difficult situation. She remained composed, respectful, and focused on de-escalating the conflict even as the customer continued to berate her. It was evident that Liz was doing everything she reasonably could to resolve the issue. As a customer waiting nearby, I found the incident stressful to witness. Listening to someone repeatedly yell at and disrespect an employee over a barbecue order was upsetting. Eventually, I politely asked the customer to stop verbally abusing the manager and making a scene because it was affecting everyone in the restaurant. Please recognize Liz for her professionalism, patience, and grace under pressure. Employees in customer service often endure difficult situations that are far beyond their control, and Liz represented your business exceptionally well. She deserves recognition for the way she handled an incredibly challenging interaction.
• GG

  Gustavo Gomez

  Jun 30, 2026
  2.0
  The overall the experience with staff is always pleasant. The reason I giving a 2 start review is for the following reasons. We usually order only two things,brisket sandwich and chicken tenders. I get the brisket fatty, and somehow, I get it lean 50% of the time. Although, its the "least desirable" part the brisket. Now, the real reason I giving a 2 stars its the chicken tenders. They started out with really good size and golden colour. Today we went for lunch and they serving freaking pinky size chicken fingers and they felt a little burnt. Now, when asked the nice manager why they were so small, she polite reply "thats how they came from the bag". This can mean 2 things, either this is incompetence from the manufacturer/vendor of the prepack chicken or, greedy move from HEB trying to get away with downsizing the chicken tenders thinking people are not going to notice, I like to think it is not the ladder. The reason I got so upset is because HEB is an experience retailer and restauranter. You should know better, this such beginner mistake, you are corporation not Mom and Pop shop!
• HH

  HeyyIt'sFelicia

  Jun 30, 2026
  3.0
  I want to begin by stating I love coming to True Texas BBQ but as of recently the quality of some food has gone down. The chicken tenders used to be so big and more chicken than breading, ive attached images here of the ones I ordered today. I will still go back but I don't appreciate the change in Tenders.
• VA

  Vernice FlyGirl Armour

  Jun 18, 2026
  5.0
  If I could give the service a 10, I would. ELIZABETH WAS AH-MAZING!!! I was in from out of town… Atlanta… And Elizabeth gave me a couple tasters that blew me away. When I asked if they had sweet tea, she’s like, YES! we absolutely have “Delicious sweet tea”! I got so excited! The food, the tea…everything was amazing. I can’t wait to come back!!!! And whoever Elizabeth bosses, you have a real one. She’s a great ambassador for the brand!!!!!

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