Established in 1995, Stone Werks Big Rock Grille has four San Antonio locations that feature an upscale casual dining experience and offer a signature mix of fresh food, great drinks and a high energy atmosphere. Stone Werks offers a wide variety of Rustic American menu items prepared fresh daily, as well as Executive Chef daily specials at all four locations. Stone Werks features an extensive wine list, liquor selection, draft and specialty bottled beers and weekend live entertainment on some of the best patios in San Antonio.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.