Rainforest Cafe

Reviews

• RL

  Richard Lakey

  2 days ago
  5.0
  We had a great experience at Rainforest Cafe on the River Walk in San Antonio, and a big reason was our waitress, Carmen! She was incredibly friendly, attentive, and made sure we had everything we needed throughout our meal. She had a great attitude, checked on us often without being overbearing, and made us feel genuinely welcome. Carmen provided excellent customer service and made an already fun atmosphere even better. Employees like her are what make you want to come back. If you visit the Rainforest Cafe on the River Walk, hopefully you’re lucky enough to have Carmen as your server. She definitely deserves recognition—5 stars!
• CM

  C M

  3 days ago
  1.0
  Drove 5 hours to celebrate my daughters birthday, made a reservation and I stated that my daughter was on wheelchair. Got to San Antonio rented a room the day before and once we got there they said that they couldn't accommodate us because elevator wasn't working. They were rude and the lady greeting the customers was smiling at the supervisor as I was telling her my situation. A lot of money spent on this trip.. parking , gas, hotel etc.. and we ended up eating a Dave n Buster's because rainforest didn't accommodate my daughter with special needs. The sad part is that we had been watching videos on YouTube about other people's experiences and we were excited to celebrate my daughters birthday there. We settled for pizza, " something we could have done back home without traveling expenses. The manager crystal wasn't understanding on everything that we had done for this special day. I'm only writing this so that families traveling with their special needs children don't make the mistake we made. Even though a manager named Jonathan called me and offered us to go back for desert we decided to just drive back home. Very disappointed and disgusted by the lady manager that handled the situation. Thanks rainforest for messing up my daughter's birthday. But other managers there told me they make exceptions and use the service elevators when something like this happens. Never again and I hope people with children in wheelchairs read this so that it doesn't happen to them. PS to the response that said that I could of chosen any other restaurant to have our meal. You are right! And we chose rainforest cafe because on the website and also on the reservation app it's says wheelchair accessible. And you mentioned "ways of improving" well you can start by updating the website and let people know that this location isn't wheelchair accessible. It would save a lot of people time and money if they are given a heads up before showing up for their reservation. You can also be equal and if other managers make the exception and take certain people on wheelchair up there than treat every person with disabilities the same. In my case it was only a total of 10 hours back and forth trip, gas and travel expenses a 12 passenger van rental to take the family to celebrate a birthday. A waste of time and money.
• DB

  Desiree Bernal

  Aug 27, 2026
  5.0
  I'm not much of an outdoors person but this place may have changed my mind. I was fortunate enough to stop by for a team outing today with my company for lunch and it was absolutely awesome. We had Isa as a server and she was one of the best we've had in the downtown area. Fancy restaurants usually equate to average waitresses but she was more than average for myself and all of my co-workers. We even got to meet one of the Supervisors, Elisa and she was just as delightful. We chatted about our job how some of us had never been before but more than likely to visit again. Everything was amazing, can't wait to come back. Keep up the good work ladies!
• KH

  Krystal H

  Aug 26, 2026
  5.0
  We were celebrating a 2nd birthday for a little girl and have some family from out of town that are physically disabled and some might argue mentally disabled. The elevator happened to be out of service and Manager Jonathon came through and offered to personally escort them another way into the restaurant. That kind of service is so hard to find. He offered right away no hesitation. He really did save the day. You can tell he really does care and did everything he could to make sure we could all be together. THANK YOU SO MUCH! Above and beyond
• CH

  Connor Haynes

  Aug 19, 2026
  4.0
  The service was the only thing that wasn't great, but only because it was so overcrowded and we ended up having to wait for almost an hour before they could get us a table. It's no fault of the staff themselves, they were a joy! Especially that kind young lady that served us personally, the one with the glasses. So sweet. The atmosphere was immersive, though a little loud. But, I don't hear great anyway, so it evens out I suppose. It felt like I was really in Jumanji with Robin Williams, God rest his soul. The food was superb, nothing to give three Michelin stars to, but I'd say that they aren't too far off from excellence either. Would go again, though maybe when it isn't so person-heavy. (I'm not a big "people person", unless that "people" is my wife or my funny father-in-law! Haha!)

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