Rainforest Cafe

Reviews

• LH

  LyTisha Haywood

  5 days ago
  2.0
  Edit to add: My mom is now sick just a few hours after having the shrimp platter. And a hostess named Shakira was the only one in the place that acted with compassion The restaurant literally smelled like bathroom even on the floor without a bathroom. I had a headache by the time we left from the smell and the flashing lights. It’s 100% NOT wheelchair accessible and no one here can get in sync. When you go to the street level door, it says you have to go down to the river. I sent my husband to verify that we had to go down to get in. They directed us to an elevator around the corner because theirs is broken. After a walk in the opposite direction to the elevator and getting to the first floor of the restaurant 10 minutes later, we were told the dining area is on the second and third floor. So my family carried me and my wheelchair upstairs, where we were greeted with attitude and the staff taking a while to decide to seat us on the second floor. Then informing us the restrooms are on the floors above and below us. The food was hit and miss, with under seasoned being the biggest complaint. But over $10 for 4 pieces of shrimp felt overrated. Had we not driven almost 2 hours and got the kid excited to eat in the rainforest, we wouldn’t have eaten here.
• NH

  Noah Hatfield

  6 days ago
  1.0
  Went early just wanted a cheaper steak. Our server was Amanda had the personality of a brick and was super slow. If it wasn't for the other guy it would have been 10x worse as he was quick and professional amazing server, however I do not know his name. The center cut which was $42 the first few bites was awesome but when it got to the thickest part it was like a un flavored suvee steak not impressed. Plus it was before most steak places being opened and since it was the 4th of July on the Riverwalk I wanted a steak for breakfast and to treat myself. Will never return ever again and was too hungry to complain as a Landry's member unacceptable do not get Amanda as a server get the other guy very professional. It seems like I'm now being a food critic I really don't like doing negative reviews but I have to let people know. If management wants to reach out you know how to find me.
• GI

  Gabriel Ibarra

  Jul 3, 2026
  1.0
  Terrible experiencia !!! La manager que estaba hoy Julio 3 de 2026 a las 8 pm de la noche NO SIRVE!!! empezando porque al lado de una pescera nos salió una cucaracha (no quisimos reportar, simplemente la matamos) también Mal atención al cliente. Después de gastar 130$ en una cuenta de 3 personas. Bajamos al segundo piso (que la mesera nos dijo se podía para ver los animales) y habíamos dejado en nuestra mesa 1 bolsa con recuerdos que habíamos comprado en la tienda de al frente! De San Antonio. Pues resulta que a los 5 minutos que subimos, habían limpiado la mesa y tiraron nuestra bolsa con recuerdos a la basura. Supuestamente intentaron buscarla y no la encontraron la manager dijo que éramos los culpables por dejar la bolsa ahí. Que la persona que limpió la mesa tiró a la basura nuestra bolsa porque pensó que estaba vacía. Es decir si yo hubiera metido mi teléfono o billetera dentro de esa bolsa la tiran a la basura también??? Le dijimos a la manager el monto que gastamos y no le importó. Nos quisieron “regalar” un vaso de la cocina y no nos dieron ni siquiera unas disculpas ni un crédito al menos en el restaurante!! Dijo que no le importaba si la reportábamos, si grabábamos o lo que fuera! Que no le importaba y nos iba a demandar si le tomábamos fotos !! Que la despidan inmediatamente!!! NO SIRVE!!!
• EP

  ellie proctor

  Jul 3, 2026
  5.0
  We had a reservation for a large group of 50 that had been booked and confirmed weeks in advance, complete with our selected prix fixe menu, date, and time. Unfortunately, when we arrived, the reservation had not been entered into the restaurant’s system, so the staff had no record of our booking. Needless to say, showing up with 50 people and a confirmed reservation was very concerning. Despite the situation not being his fault, Manager Jonathan immediately stepped in and handled everything with professionalism and kindness. He worked quickly to accommodate our entire group, got us seated in a timely manner, and checked on us throughout the meal to make sure everything went smoothly. His calm demeanor, excellent customer service, and willingness to resolve a situation he didn’t create completely turned the experience around. Thank you, Jonathan, for going above and beyond, we truly appreciate everything you did for our group!
• MM

  Martina

  Jun 24, 2026
  1.0
  My mom wanted to celebrate her 50th birthday at Rainforest Cafe, and unfortunately the experience was very disappointing. Earlier in the day, I called to ask about accessibility since my mom uses a wheelchair. I was told to use the side entrance and call when we arrived so someone could let us in. When we got there, I called again and was told someone would be right out. A guest ended up opening the door for us, and once we got inside, we were told the elevator had been broken for two days. I was really frustrated that nobody mentioned this during either of my phone calls. If I had known the elevator was out, we would have gone somewhere else. Instead, my mom had to make her way up the stairs on her 50th birthday while the manager carried her wheelchair up separately. When I asked the manager why nobody told me the elevator was broken, he basically brushed it off and said it was out of his control. I understand that he may not be the one responsible for fixing it, but letting guests know about a major accessibility issue should absolutely be within someone’s control. Had we known ahead of time, we could have made different plans. After we were seated by the manager, nobody came by with menus or greeted us. We eventually had to flag someone down, and they asked if we had been seated by the hostess. We explained that the manager had seated us. We were eventually assigned a server. The food took a while to come out, but it was good. At the end of the meal, I asked if they did anything for birthdays. Our server said yes and gave me two dessert options to choose from. Since I specifically asked about a birthday dessert, I assumed it was complimentary. Later, we found out we were charged $18.99 for it. If there was a charge, that should have been mentioned beforehand. What really surprised me was that after everything—the broken elevator, the lack of communication, the service issues, and the confusion about the dessert—there was no effort made to make things right. No discount, no complimentary dessert, nothing. Overall, it was a disappointing experience and not how I wanted my mom’s 50th birthday celebration to go. The food was good, but the service and communication left a lot to be desired

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