Pizza Hut

Reviews

• JI

  J.J. Gorena II

  5 days ago
  1.0
  They gave us the wrong pizzas
• CT

  Central T

  May 11, 2026
  1.0
  HORRIBLE SERVICE! Make sure you double check Carry-out Pizza! Mine was ordered with toppings, and when I got home it was a plain cheese pizza. I called the store over and over they hung up on me every single time. I called customer service but they transfer me to the store where i get hung up on. NO ONE CARES. Worst customer service i have EVER experienced!!! Horrible!! Not one person apologized, or even spoke to me!!
• TA

  Taylor Alcoces

  May 9, 2026
  5.0
  The food is always great at this location but big shout out to Jaclyn during my recent visit for a pickup. She was so genuine and had great service. I could tell she cares about her job and the customers, she's an asset and will go far in life with her demeanor and work ethic.
• GF

  Gabrielle Flores

  Apr 16, 2026
  5.0
  Love this Pizza Hut! All employees were really nice and helpful. They provided the most welcoming service and took care of me and my family. Ty Pizza Hut
• TC

  Tommy Clark

  Apr 1, 2026
  1.0
  Arrived at this location just after 9:30 expecting to dine in to have the freshest best experience. The dining room was closed. I called another location only to find out that the Wurzbach location was the only one that has dine in option, and according to the employee at the other location, they should be open till 11 PM which is what is indicated online. I waited nearly half an hour for my pizza to be prepared according to the app. I had a short 3 mile drive home. When I sat down to “enjoy” my pizza, it was cold and not crisp and fresh as I had expected it to be. There was another unfortunate circumstance that followed, but that aside, the promise made by Pizza Hut to provide “the perfect pizza” every time was not upheld. Not only that, but the expectation of the dining room to be available was not upheld. I called the next day to request they honor their promise and remake my pizza and even mentioned I could share a picture of half my pizza in the trash. I explained that the value was not received. The cost both in dollars and time required of me to receive the pizza, especially given I expected to eat it fresh dining in, was not worth it. Instead of taking ownership of over promising and under delivering, Melanie (the manager?) made excuses as to why I was inconvenienced, and further explained that when the pizza leaves the restaurant, it’s not their responsibility. Do keep in mind that I had no option to dine in because they wanted to close up early. She further explained that most people call first thing in the morning and bring their pizza in so they can remake it. So because I was calling in around 6:30 PM, less than 24 hours later once I had finished up with work, I was not worthy of the same consideration of anyone else who happens to have a less demanding schedule? She was willing to offer a discount, but for me, given the initial experience was not worth it at all, opting to give them more money, especially considering the lack of accountability and disrespectful tone and demeanor of how Melanie responded to my concern was entirely out of the question. A business, in my mind, is not entitled to make promises, fail to meet those promises, and then take for granted the customer’s choice in doing business with them by displaying a lack of care, consideration, and understanding and willing only to do the absolute minimum to resolve the matter. That displays a lack of appreciation for the customer’s business and a lack of integrity on part of the business to fulfill its promise and maintain a solid reputation. I know what it means as a business owner to make promises, keep them, and deliver an exceptional service. Having said that, I will make damn sure there are consequences that are fair should I feel mistreated by any business that does not provide me with quality services and takes my money and essentially flips me the bird.