My daughter and I went to dinner, and we were both dressed nicely. Even so, we noticed that people in jeans seemed to get better service than we did. Other tables were brought bread to start, or at least with their meal, but we were never brought or offered any. We also saw servers bringing out towels with lemons on top for other guests, yet we never received anything like that at the end of our meal. We're used to upscale dining experiences like J-prime& Flemmings, so it stood out.
Even though we split a 8 oz filet, we still spent $150 together with sides, dessert, a latte, valet, etc. Our server would drop something off at the table and immediately would walk away without asking if we needed anything. When we asked for sweet tea, he said they don't offer it sweetend but offered to bring sugar on the side. When he brought it over, he rushed off again, and we had to wait a while before he came back to get our order to get the sugar. Later, when we ordered a latte, he didn't bring a spoon. We eventually had to grab one from the table behind us so the drink wouldn't go cold. The service was really disappointing, especially watching other tables get great service.
The valet price was also misadvertised. When we called, we were told it was $13, but it ended up being $17. When we got to the valet, we handed him the ticket and a $5 tip on top of paying for valet — which at other fine dining places like J-prime is complimentary. He just handed us the keys and said "it's over there," and we had to walk to get our car ourselves. Other places with valet drive your car to the front and open your door for you.
The food was great, but the service was subpar for what we paid. It definitely left a negative impression.
JF
James “Malachi” Flores
5 days ago
We had an absolutely wonderful experience at Morton’s The Steakhouse in San Antonio! From start to finish, everything was excellent, and what truly made our visit special was the outstanding service we received. Jacob, our server, was incredibly attentive, professional, and welcoming, making sure we were well taken care of throughout our meal. Alana, the General Manager, went above and beyond to ensure we had an exceptional experience. Her thoughtfulness and dedication to providing outstanding hospitality truly stood out and made us feel valued as guests.
It’s clear that the team at Morton’s takes great pride in creating memorable dining experiences. We truly appreciate Jacob and Alana for making our visit so enjoyable, and we look forward to returning. Highly recommend Morton’s San Antonio for anyone looking for not only a great meal but also exceptional service and hospitality!
Kathy Lee provided such an amazing Experience tonight. I come in very often and she truly lights of the room. Every time I see her. Not only as she professional, but she is the kindest young lady. I have ever met. She truly cares about her guest and treats them like they’re her family and her own house. She’s an amazing leader to your team. I will always come back just her Kathy Lee.
DL
Drekolias LLC
Sep 28, 2026
We visited last Monday (21 Sep) to enjoy a chopped house salad, a tomahawk ribeye, and a couple sides. As frequent regulars for this particular location, we usually call ahead for reservations, just in case. This Monday was different, as the place was jam packed due to a convention, and we were lucky to get a table. Unfortunately, Mike, our usual steadfast, cherubic, meticulous server, was out sick. Without hesitation, Dorian stepped in and provided exceptional service. We love this place—the people, the food, atmosphere, etc. It is our favorite spot.
ND
Nick Dardano
Sep 28, 2026
The ratings didn’t reflect our experience. Servers hand out QR codes and ask you to leave a 5 star review- that’s why is so high.
There is zero dress code. People in T shirts and very casual shorts- Would be nice if they tried to class it up- at premium price food you expect it to have even a minimal dress code. If you couldn’t get on a golf course, you should’ve be able to get into a Morton’s.
The wedge salad was a slice (not wedge) drenched in dressing, steak was ok but not fantastic and I did not even finish it (again didn’t feel it matched the price).
The staff were very nice. Feels like it needs management to sharpen up the kitchen and try to bring back the classier feel that brings a higher price point. Trying to bump ratings by soliciting for good reviews won’t help in the long run.
The overall value was just not there.
Morton’s are generally a safe upper scale steak house that you can bring clients to impress them, not here, this was a disappointment vs other Morton’s I’ve been too.