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McDonald's

3.6
(2,371 reviews)

Business Details

8631 Broadway Street, San Antonio, TX
78217, United States
(210) 822-4714
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8631 Broadway Street, San Antonio, TX
78217, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 8631 Broadway Street in San Antonio, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
2,371 reviews
5 stars
970
4 stars
470
3 stars
328
2 stars
181
1 star
422
  • DC
    David Cortez
    1 day ago
    1.0
    This particular location is said to be open 24 hours. I strongly urge folks that want to place an online order for Door Dash or Uber Eats at night after the lobby closes, DON'T DO IT! They do not have a "special" window or door to walk up and pick up the order. Everyone has to utilize the drive-thru option where the wait is extensive. So if you want cold food, and don't mind sitting in a long drive-thru line, then by all means, order here. If not, pick another location. I think it is comical that other McDonald's locations have those amenities for their online order customers but this one doesn't.
  • KR
    Kayla Ramirez
    Jun 28, 2026
    3.0
    If you're going for the playplace, don't. Everything else is fine.
  • JL
    Jessica Lopez
    Jun 21, 2026
    5.0
    Im am very impressed with the quality of the food and the presentation. The employees are very nice and attentive and portray excellent customer service. Great work
  • RR
    Rodeo Ro
    Jun 20, 2026
    1.0
    The one time I decided to get something to eat from McDonald's. I placed an order 4:08. My order was a double fish sandwich meal with 2 fried apples pies. It took almost 30 mins just to get my order. Meanwhile, I'm sitting in the lobby waiting and the shift lead and a cashier making Happy Birthday videos. Very unprofessional. Once I walked up to the register I can hear the shift leader telling the young man thats making my order that he needed to drop two pies. Instead of coaching and mentoring the young man they rather be making videos. Once I finally got my food, the fries was cold and had one pie. I dont mind waiting for my food. Not a problem but the issue I had is that I literally sat there waiting for my food and they rather make videos. Customer service is trash 🗑
  • TN
    The Social Light Network
    Jun 18, 2026
    2.0
    Review for McDonald's Restaurant #14073 – 8631 Broadway, San Antonio, TX My visit on June 18, 2026, left me deeply concerned—not because of the food or the speed of service, but because of the workplace culture that was on full display in front of customers. Customer service is about much more than handing food across a counter. It is about creating an environment where both customers and employees are treated with dignity and respect. During my visit, I observed what appeared to be two managers who consistently displayed negative attitudes and unapproachable demeanors toward staff and customers alike. What concerned me most was an interaction involving a manager named Shelly, who I later learned is the General Manager. In full view and hearing of customers, she addressed an employee in a loud and frustrated tone regarding the employee not wearing a name tag. The employee explained that her name tag had been left at home, and what followed was a back-and-forth discussion that should have been handled privately and professionally. Instead, customers were exposed to an uncomfortable exchange that appeared disciplinary in nature. As someone who believes leadership sets the tone for an entire workplace, I found this particularly disappointing. Employees should be coached, corrected, and developed in ways that preserve their dignity. Public criticism rarely builds morale and often creates an atmosphere of fear, tension, and embarrassment. I later noticed Shelly leave from behind the counter and return to a table where she had a laptop and paperwork set up. After speaking with her, I learned she was the General Manager. I even informed her directly that I intended to leave a review because how management treats employees is absolutely part of the customer experience. A healthy culture does not stop with customer interactions. The way employees are treated directly impacts service quality, morale, retention, and ultimately the customer experience itself. People can sense when employees feel respected—and they can also sense when they do not. I do not know whether this location is corporately owned or franchised, but I believe this matter warrants review by upper management. I would encourage an investigation into leadership practices at this location and whether employee coaching and disciplinary conversations are being conducted in accordance with company standards. People matter most. Customers matter. Employees matter. Without employees, there is no customer service. I hope this feedback is taken seriously and used as an opportunity to improve the culture and leadership environment at this restaurant

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 8631 Broadway Street in San Antonio?

McDonald's is open 24 hours a day, 7 days a week at 8631 Broadway Street, San Antonio.

Does this McDonald's offer delivery and what are the delivery hours?

Yes, this McDonald's offers delivery 24/7 every day of the week.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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