Delivery Driver Instruction (How to get to our kiosk) : Please come to NORTH STAR MALL and park in the delivery driver's parking lot in front of THE CHEESECAKE FACTORY. After entering the building, come to the food court at the Upper Level and you can see a kiosk in the middle of it with the sign of KOKEE TEA on the canopy.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.