So, this is what we're doing? You don't close until 8pm, I show up at 7:30pm and see this on the door. Are you people that lazy? I even called the store, and it just kept ringing, nobody bothered to answer.
NR
Nicholas Riley
Sep 26, 2026
Its only my third time at Jimmy John's.
But it will be my last. I forgot they put mayo on almost every sandwich. Really who thought of that. They should add Hellmann's to the Name as a warning..lol. And too expensive for paper wrap meat.
Ordered 3 sandwiches drove 10 minutes to get there then had to wait 15 minutes for my order.Got home to seen all 3 sandwiches drowning in sauce 😭 The employees all seemed out of it and were moving slowly and ignoring customers.Such a disappointment for a loved place.Not going to this location again.
JS
Jessica Soto
Sep 21, 2026
To the INCREDIBLY rude girl in the Hello Kitty sweater who was working at lunchtime on 9/17/26. Shame on you for how you treated me as a customer. The first time i asked about my order, after it had been 15-ish minutes since i placed it on the app, i chalked your initial answer with attitude up to being busy and trying to understand. There were 2 orders behind the counter so i was just trying to find out if one of them was mine.
As I continued to watch a stream of customers come in after me, all being served timely, i tried to politely ask again as it had now been 20ish minutes since i placed my order on the app, only for you to turn around and practically scream at me that you told me you would get to my order when you could. I still maintained my composure and politely told you "i wasn't asking you, thank you". I didn't get my order until a full 30 minutes after placing it on the app. I have been going to this Jimmy Johns almost every week for months (if not years) and to be honest, i doubt i will ever return again. I welcome a return call or email from the manager. It was very disappointing.
SA
Sandy Anzaldua
Aug 28, 2026
SANDWICH WITH NO MEAT!
HORRIBLE SERVICE!
Ordered a Vito to go. Came back to the office only to find out the sandwich has NO MEAT! Made a quick call and spoke to one of the young ladies:
Me: What comes in your Vito sandwich?
(She kindly lists the items)
Me: Well, I was just there, and my sandwich is missing the meat. My sandwich has NO MEAT! (How can anyone miss the important part of the sandwich?)
JJ Young girl: Bring it back, and we'll make you a new one.
Me: No, how about you make one and when I get there, I'll pick up the complete sandwich, and I'll give you the one that doesn't have meat?
JJ Young girl: Ok.
Store setting: One JJ girl behind the counter and one customer having his lunch. This is about 15-10 minutes until noon, so not busy at all. Well, guess what? I get there and was expecting to see the girl to say, "We are so sorry for the error. Here's your sandwich and here's a little something for your inconvenience." NO! Instead, I tell the girl, "Here's my sandwich with no meat." She literally snatches the bag from my hands, with an annoyed look on her face, and walks to the back office. She returns, slams her phone on the counter, and starts making my sandwich. I made sure this time she puts meat on it, and when she's done, instead of handing it over to me, she slaps the sandwich on the back area and says, "Here!" She literally made me walk back there to get my sandwich, which, BTW, she didn't even bag it.
NO APOLOGIES! NO ACKNOWLEDGEMENT! NO FUTURE CREDIT! NOTHING!!! HIGHLY UNPROFESSIONAL! GHETTO-LIKE ATTITUDE. So many wrong things with this incident. NEVER AGAIN!
Jimmy John's has lost me as a customer. I would've taken a picture of the sandwich with NO MEAT, but I was too upset and too damn hungry that I forgot to do so. If I could, I'd give it a ZERO score.