SA
Sandy Anzaldua
Aug 28, 2026
SANDWICH WITH NO MEAT!
HORRIBLE SERVICE!
Ordered a Vito to go. Came back to the office only to find out the sandwich has NO MEAT! Made a quick call and spoke to one of the young ladies:
Me: What comes in your Vito sandwich?
(She kindly lists the items)
Me: Well, I was just there, and my sandwich is missing the meat. My sandwich has NO MEAT! (How can anyone miss the important part of the sandwich?)
JJ Young girl: Bring it back, and we'll make you a new one.
Me: No, how about you make one and when I get there, I'll pick up the complete sandwich, and I'll give you the one that doesn't have meat?
JJ Young girl: Ok.
Store setting: One JJ girl behind the counter and one customer having his lunch. This is about 15-10 minutes until noon, so not busy at all. Well, guess what? I get there and was expecting to see the girl to say, "We are so sorry for the error. Here's your sandwich and here's a little something for your inconvenience." NO! Instead, I tell the girl, "Here's my sandwich with no meat." She literally snatches the bag from my hands, with an annoyed look on her face, and walks to the back office. She returns, slams her phone on the counter, and starts making my sandwich. I made sure this time she puts meat on it, and when she's done, instead of handing it over to me, she slaps the sandwich on the back area and says, "Here!" She literally made me walk back there to get my sandwich, which, BTW, she didn't even bag it.
NO APOLOGIES! NO ACKNOWLEDGEMENT! NO FUTURE CREDIT! NOTHING!!! HIGHLY UNPROFESSIONAL! GHETTO-LIKE ATTITUDE. So many wrong things with this incident. NEVER AGAIN!
Jimmy John's has lost me as a customer. I would've taken a picture of the sandwich with NO MEAT, but I was too upset and too damn hungry that I forgot to do so. If I could, I'd give it a ZERO score.