HTeaO - San Antonio (Potranco & Dugas)

Reviews

• BR

  Billy Ramirez

  2 days ago
  5.0
  Best tea ever! But I would love it even more if they sold stickers for my work fridge 🤣
• JO

  Jamie Overby

  Aug 11, 2026
  5.0
  Great service and people!!!
• MP

  Michelle P

  Aug 1, 2026
  5.0
  Super friendly and knowledgeable employee. Gave excellent recommendations since that was only my second time at this establishment.
• WT

  Whitni T

  Jul 25, 2026
  1.0
  I went to this HTeaO - San Antonio (Potranco & Dugas) location at approximately 4:50 PM on Saturday, July 25th. I came in to get some tea, but I wanted to use the restroom first before purchasing my beverage. Upon arrival, no one greeted me, which was fine at the time. I headed to the restroom, and before I could get inside, I saw that one was marked out of order. A lady then came from around the corner and said, "Oh, our restrooms don't work, they both are Out of Order" I said okay,then she walked away. So I walked back to the front to ask her where they go to use the restroom, but she was gone. There were two other ladies near the register having a conversation who did not acknowledge me. I just stood there. Then the guy from the drive-through area came up, saw me, and came over to help me. I asked him where they go to use the restroom, and he said, "Oh, around the corner." I told him the lady had just said both restrooms weren't working. He looked confused, said "Oh." So i asked where do they go use the restroom, and then he offered to get his manager, which I found strange because I never thought you would need a manager just to tell someone where they go to use the restroom. Another lady came up and said, "Yeah, our restrooms don't work." I asked where have they been going to use the restroom, like the nearest restroom was, and she told me I could go across the street to Marco's Pizza. A face and non verbal cues can sometimes say more than words. At this point, I have every reason to believe I was not told the truth. I came in to get tea and did not want to bring my drink into the restroom. Yet one employee said the restrooms were in the back and seemed confused when I mentioned that I had been told both were out of order. I am very disappointed in how I was treated as a customer who came in ready to make a purchase. The customer experience is about how you treat them and make them feel. I will take my business elsewhere. Just in case anyone else runs into this, I wanted to make you aware of the experience you may have. I don't know the reason behind it, but it was strange. And the lack of acknowledgement as a customer is very off putting. And thank you, Chicken Express, for allowing me to use the restroom and then purchase my sweet tea! I still got my tea and I was greeted with great customer service. Thank you for letting me buy my tea after using your restroom, and for making me feel like a valuable customer, or person in general.
• VC

  Vanessa Campbell

  Jul 23, 2026
  3.0
  Love H20 but find it weird they cannot serve a med or large iced coffee drink at this location; although prices are specified for each size on the menu at the drive thru. Don't even know what sizes they gave us because they mixed the drinks in the wrong cups

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