EA
Elizabeth Alaniz
Aug 16, 2026
We had a bit of an adventure getting our unsweetened tea today! 😅 My husband is diabetic, so he always orders his tea unsweetened. The first tea we received was sweet, but the young lady at the drive-thru was very kind, apologized, and replaced it for us.
Unfortunately, once we drove away, my husband realized the replacement was still sweet. We turned around and went through the drive-thru again, and this time a young man helped us. He was incredibly friendly, listened to our situation, corrected the tea, and even gave us a free drink card for next time. He was very apologetic and genuinely kind.
We ended up having to go inside a third time because the tea was still sweet, Jacob assisted us immediately. He was professional, understanding, and apologetic. The manager also came over, apologized, and offered to refund the tea. We declined since they had already given us a free drink card.
Long story short, my husband finally ended up serving himself his own unsweet tea! 😂 But honestly, the mistakes didn’t change how we feel about this place. Everyone we encountered was kind, professional, and willing to make things right. We appreciate the effort and great customer service, and we’ll definitely be back! ❤️