H-E-B plus!

Reviews

• DT

  Daimian Tamez

  2 days ago
  1.0
  I’m very disappointed with my experience at H-E-B today. While I was checking out at the self-checkout, an employee approached me and told me, “For future reference, don’t use self-checkout if you have 10 items or less,” implying that I didn’t qualify to use it. The issue is that I very much had 10 items or less, so I don’t understand why I was approached and corrected as if I were doing something wrong. What made this experience even more frustrating was the unnecessary assumption and the way the situation was handled. Before approaching a customer and making a comment like that, I would expect an employee to make sure they actually have their facts straight. As a business owner myself, I understand how important customer service is and how much the way you treat people can affect their perception of a business. That’s why I’m especially disappointed in H-E-B. I know firsthand that customers deserve to be treated with respect, not made to feel uncomfortable or singled out when they haven’t done anything wrong. I’ve always expected better from H-E-B, and it’s disappointing to have an experience like this over something so unnecessary. I hope management addresses this situation and reminds employees to approach customers respectfully and verify the facts before making assumptions.
• BB

  bloop bloop

  5 days ago
  5.0
  Sam, the cashier with glasses, was super sweet and amazing when interacting with my 4-year-old son earlier. I especially loved how she handed the receipt directly to him, making him feel included and involved in the experience. It was such a thoughtful gesture, and I really appreciated how kind and patient she was with him! Thank you so much Sam hope you get to see this!!!🫶🏽
• CA

  Chastitie Aragon

  Sep 28, 2026
  1.0
  Wish I could give it no stars . The store is awesome but the cashiers & baggers need retraining . Every time I shop in store & use a reusable bag they just throw everything in my bag & I have to re arrange it . I understand it was 10pm at night & there was maybe one or two people behind me but the professional was less than mid . I’ve never experienced anything like this at any other H-E-B !
• DW

  DaNelle Weston

  Sep 13, 2026
  4.0
  Didn't have all my H.E. B. Favorites. But, was easy to find what they did have.
• SO

  Sotero Huerta la neta oficial

  Aug 27, 2026
  4.0
  H-E-B plus, es un lugar donde encuentras todo lo de tu despensa, su produce es fresco tiene mucha variedad le falta más presentación,su área de frutas picada es lo mejor de lo mejor, la gran variedad lo ase ser uno de los mejores .,💚., su carnicería tiene muy buenos cortes y buena presentación, sus precios son rasonables, El grocery tiene mucha variedad solo le falta más presentación, en las demás áreas son normales le falta más presentación, su servicio al cliente es muy bueno, el lugar es limpio, su fuerza es la carnicería,no olviden visitarlos se lo recomiendo. 💚💚💚💚La frutas picadas es lo mejor de lo mejor.

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