H-E-B Convenience Store

Reviews

• SS

  Selia

  Jun 15, 2026
  1.0
  “On Saturday afternoon, we bought a 6.1-ounce “Zests Fiesta Mix” snack, but upon opening it, it was very stale and with a bad smell. We returned in less than an hour to exchange it, but the employee, Ron, rudely refused, claiming it couldn’t be returned because it had been opened. H-E-B’s satisfaction policy guarantees exchanges if the product is bad, but it was not honored. I felt discriminated against for being Hispanic. It’s not about the money—it was around four dollars, but about the lack of respect. I hope H-E-B takes action with this kind of customer service to prevent experiences like this in the future.”
• BD

  Brandon Dix

  Apr 30, 2026
  4.0
  A great gas station. They just need to start serving HEB Cafe Ole coffee in the machines. Also, bring back the paper towel dispenser in the restrooms. Friendly staff
• CF

  Cory Forrest

  Apr 22, 2026
  5.0
  Staff is always friendly, professional and courteous. Store is also extremely clean and organized.
• EC

  Ernay Cabrera

  Mar 25, 2026
  5.0
  HEB gas station is my go-to every time. Besides the great gas prices, I always check out their snacks, drinks, and quick essentials. It’s super convenient, clean, and easy to get in and out—definitely more than just a gas stop for me.
• ES

  Elli Sweet

  Oct 8, 2025
  1.0
  Unacceptable and heartbreaking experience at this H-E-B gas station/convenience store. Late in the morning, around 9 a.m., while filling my car, I saw a woman dressed for work, clearly upset, crying, and completely lost. Her makeup was smudged and she was quietly sobbing near her car. When I asked if she was okay, she explained that she had run out of gas and came here because she believed H-E-B was a safe place to ask for help. She told me she went inside and asked to speak with a manager. Shockingly, the manager refused to come out to talk to her, even though he was just around the corner at the car wash. Instead, he told one of his employees over the phone to inform the woman that there was a “sweetheart policy” and that he wouldn’t come out. He also said she should “ask other customers for help.” That response was not only unprofessional, it was dangerous. How could a manager suggest that a distressed woman approach random strangers at a gas station for help? At that moment, I was the only other woman there, the rest were male customers (mostly construction workers). It was an unsafe and completely inappropriate instruction from someone in a leadership role. I ended up helping her myself. She simply needed a small amount of gas to get across Bandera rd. to her bank. She was polite, embarrassed, and grateful - clearly someone just having a very difficult morning. This situation could have been handled with compassion and common sense, but instead it exposed a complete lack of humanity and responsibility from the manager and team on duty. H-E-B often says in its ads that “no store does more,” but that morning, this location did nothing for a customer who truly needed help. That woman’s tears and the manager’s indifference are something I won’t forget. H-E-B, please train your staff, especially your managers, to respond with empathy and professionalism when someone asks for help. You lost a great deal of trust that morning.

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