No store does more than your nearby H-E-B located at 2130 Culebra in San Antonio, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
I have shopped at H-E-B many times and have never had a negative experience until now. Unfortunately, my experience at this particular location was extremely disappointing, and the lack of professionalism displayed by both the manager and another employee was unacceptable.
I accidentally left my card behind, so I asked if my groceries could be held while I went to get it. The employee at self-checkout gave me the impression that my items would be held. When I returned, I asked for my groceries and was informed that they had been taken back. What made the situation even more frustrating was the employee’s rude and confrontational attitude. I told her I was only gone 20min. She responded “Well what do you want me to do” and “We can’t hold your stuff forever,” which was completely unnecessary and unprofessional.
I then saw the manager standing there, expecting her to address the situation appropriately. Instead, she offered no HELP and suggested that someone had probably already purchased my groceries. I was shocked by this response. Rather than addressing the employee’s disrespectful behavior or attempting to find a reasonable solution, the manager stood by while the employee speaking to me in an unacceptable/unprofessional manner.There is absolutely no excuse for an employee to speak to a customer in such a disrespectful manner, especially in front of a manager who makes no effort to intervene.
As a customer, I expect to be treated with basic courtesy and respect. I understand that stores have policies regarding holding merchandise, but those policies should be communicated clearly and respectfully. I was not expecting my groceries to be held indefinitely. I simply expected clear communication and professional customer service.
I also want to clarify that I checked the time, and the entire process took approximately 33 minutes—not an hour. I had my grandchildren with me, which understandably made the process of retrieving my card take a little longer.
JJ
Jennifer
Oct 4, 2026
5.0
Nice employees. A bit crowded but it's definitely a positive environment.I don't always like every heb I go to but this one was nice.
AR
Allen Ryan
Sep 18, 2026
2.0
This Heb as no deli selection very limited.
RC
Ruco Colunga
Sep 14, 2026
5.0
right now there remolding! that's a good thing for all the shopper's! we've been coming to this HEB for more than 30 years!! Awesome job guys!💪🙏
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
All our H-E-B Brands are sourced from USDA certified plants within the USA. H-E-B does carry some other brands of premium beef and value beef that are imported and the country of origin is labeled as such to meet the needs of every Texan.
What are the operating hours for the H-E-B store located at 2130 Culebra in San Antonio?
The H-E-B store at 2130 Culebra is open daily from 6:00 AM to 11:00 PM.
Where can customers find information about the COVID-19 vaccine through H-E-B?
Visit https://vaccine.heb.com/ for the latest H-E-B news on the COVID-19 vaccine, including phases and FAQs.
What types of products does H-E-B offer at the El Mercado location?
H-E-B offers Food & Drinks, Home and Kitchen, Health & Beauty, Baby & Toys, Flowers, Outdoors & Sports, and Office & School products.
Does H-E-B provide options for grocery pickup and delivery?
Yes, H-E-B offers convenient curbside pickup and grocery delivery in over 250 locations.
Is the H-E-B store at 2130 Culebra wheelchair accessible?
Yes, this location has wheelchair accessible entrances and parking available.
Which payment methods are accepted at H-E-B El Mercado?
H-E-B accepts American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payments, Discover, Mastercard, Samsung Pay, and Visa.
Are there ATMs available near the H-E-B store at El Mercado?
Yes, nearby ATMs include the HEB ATM, Coin Cloud DCM, Coinme, and Corner Store ATM for your convenience.
What dining options are available close to the H-E-B at El Mercado?
Nearby dining spots include Flaming Bird By H-E-B for chicken, Domino's Pizza, El Asadero De Jalisco, Aguachile Seafood, and Jack in the Box.
Where can I find financial services near the H-E-B supermarket?
Close financial services include First Convenience Bank, Western Union, TitleMax Appraisals @ AmTex, and A-MAX Auto Insurance.
Are there any recreational areas near the H-E-B location at El Mercado?
Yes, Gardner State Park is nearby offering a park, skate park, and active life activities for visitors.
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