H-E-B

Reviews

• LB

  Lydia Burton

  Sep 24, 2026
  1.0
  I just came in at 3:31 the checker was so rude, I stood there for a few minutes with no one in the their register. The cashier R. Nieves no smile, no my apologies for letting you wait. I have worked at HEB before, If you are going to work at any customer service store, you treat customers the way you want to be treated.
• DS

  Debbie Sikora

  Sep 23, 2026
  4.0
  Went in, found and bought what I came for. Greeted by the employees I saw. 4 stars only because of size/selection. Overall experience was exactly what I expected and desired.
• AP

  A Person

  Sep 20, 2026
  1.0
  Purchased the cantaloupe chunks that were 50% off and they were spoiled. I sat down to try them less than an hour after purchasing. I called the store and they refused to give me a refund. Absolutely unethical! Selling spoiled food is perfectly acceptable to HEB.
• TB

  Tamia Bell

  Sep 19, 2026
  1.0
  Very disappointed in heb today, speaking as a customer and a previous employee. First time and last time shopping in this heb, my significant other and i were shopping when I had to use the restroom so he continued browsing and purchased an item then proceeded to wait for me outside the bathroom, we then continued looking for what we needed and were being followed and watched by multiple employees. We went to self check out to purchase our items we're were approached by a manager and accused of stealing a already purchased item. I'm disappointed because there was no due diligence in investigating before we were accused of theft. There was plenty of time for the manager to check the cameras and confirm that the item was purchased already. As a previous cashier and someone that has had to report actual theft at my location as far as I'm aware to approach a customer and accuse them of theft without confirming it via cameras is against heb policy. Even the simple fact of approaching and attempting to stop a suspected thief is against policy and this situation is exactly why it is.
• SL

  Shelley Larson

  Aug 16, 2026
  1.0
  I have been shopping this store for more than 20 years and have enjoyed, they're delivery service & curbside pickup for probably almost 8 or 9 years. Often I have been quite impressed with the quality of meat and produce. That gets delivered to my home. I felt as though the pickers of our produce and meat have done their job well. However, over the past 18 months. I have received several deliveries that had obvious mistakes. Left out items from my order substituted items that make no sense for a substitute. Yesterday I placed an order for groceries that included 6 ears of fresh corn. However they were packed in a produced bag labeled as fresh corn, but they were half frozen, floating inside the bag was a cloudy slurry of slimy liquid. DISGUSTING! The only good thing I can say is that HEB refunded my money quickly. And I did not have to take the corn back to the store. That tells me this happens often. If you would not feed this food to your family, then I will not feed it to mine. I believe you can do better. HEB. I also find it interesting that this app will not allow me to post the pictures of the disgusting vegetables you sent me.

Frequently Asked Questions About H-E-B