H-E-B

Reviews

• DP

  Dennis P

  Aug 20, 2026
  5.0
  The only place to grocery shop! Curbside Service is great convenience though we usually shop the aisles. Employees are helpful.
• VQ

  Vicki Quinton

  Aug 19, 2026
  5.0
  HEB is the best. Great selections and quality. Staff are friendly and professional.
• LG

  Lydia Gonzalez

  Aug 14, 2026
  1.0
  We were at heb bbq at Lincoln heights (true Texas bbq... it was not). Food was cold, they never called us to let us know food was ready, hence the cold food. Potato salad & beans lacked taste, brisket was cold. We waited 15 minutes before we went to check on it. There was no tea...dispenser was empty. Never again! HEB, stick to groceries.
• MR

  Mom Rocha

  Aug 3, 2026
  3.0
  Why 3 star? We dined at the HEB BBQ REST. The dining area was at best "kind of" cool on the second floor. Suggestion: it might be helpful if ceiling fans or oscillating fans where installed in the corners of the dining area . Also there were not any lids for the regular size cup on the second floor or napkins in the dispenser. Then some of the soda options were not working and we were told that those choices would no longer be available. Suggestion: why not blackout that option and disconnect the line so that it does not dispense any carbonated water. So we did bring all of these issues to the attention of a team member. The employees fixed what they could and we were told as for the temperature and the soda machine, that was beyond their control as that is something that the BBQ team is responsible for in the restaurant. As for the quality and quantity of food we received we were very pleased with that aspect of our visit.
• MJ

  Monica J.

  Jul 30, 2026
  2.0
  I honestly don’t understand why this H-E-B doesn’t have a customer service station. Having to stand in the regular checkout line just to make a return is inconvenient. I came in to make a return I had purchased just days earlier and also had items to buy. I went to a register with no customers, where the cashier was standing outside her area talking to coworkers. Her register light was on. I asked if I could make a return, she acted annoyed that I disturbed her. There was no greeting, no friendliness, and no attempt to help. Even though I had both my paper receipt and the receipt on my phone, she simply said, “The system isn’t letting me,” with no explanation or effort to find another solution. She even called over two managers, turning a simple return into something much bigger than it needed to be. To make matters worse, a customer then approaches behind me and starts making loud, rude comments about me while I was checking out. Instead de-escalating the situation, the cashier ignored it and rushed me through my transaction. I went to a different register, and that cashier completed my return with absolutely no issues. So clearly it was possible. If one register couldn’t process it, they should have offered another solution. Experiences like this are exactly why this location has earned a reputation for being pretentious. The attitude from both employees, managers and some customers came across as unnecessarily arrogant.

Frequently Asked Questions About H-E-B