Frank’s Pollos Asados in San Antonio, TX serves fresh, grilled-to-order chicken marinated daily using a traditional family recipe passed down for generations. Known for its authentic Mexican flavor, Frank’s has always aimed to serve and uplift the community with fast, friendly service. What started as a food truck on Rigsby Avenue has grown into two dine-in restaurants, built on family values, dedication to quality, and the support of our loyal customers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.