Brand Certified
El Pollo Loco
3.9(1,214 reviews)
Certified by El Pollo Loco • Oct 18, 2026
Business Details
4645 West Commerce St, San Antonio, TX
78237, United States
Certified by El Pollo Loco • Oct 18, 2026
(210) 436-1595
Certified by El Pollo Loco • Oct 18, 2026
https://restaurants.elpolloloco.com/tx/san-antonio/4645-west-commerce-st
Certified by El Pollo Loco • Oct 18, 2026
About
Certified by El Pollo Loco • Oct 18, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Oct 18, 2026
Hours
Certified by El Pollo Loco • Oct 18, 2026
Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday10:00 AM - 10:00 PM
Reviews
3.9
1,214 reviews
5 stars
655
4 stars
219
3 stars
122
2 stars
49
1 star
169
- JGJennifer Guajardo5 days ago1.0Poor service ,very poor food I ordered a quesadilla on Sunday October 19th ,I waited 30 min for it it doesn't take that long asked for my money back after they told me I had to wait longer once I said I wanted a refund for wating so song they said it was ready and what I got was far from what I wanted no cheese no meat I would never go there again nothing was in the tortillas I asked for a quesadilla not this establishment needs to train there employees better
- MHmiku hatsume6 days ago1.0They gave me a quesadilla with no cheese with hard meat falling all over the place with no chips they took long just for that I would give zero but I can't nothing in my tortilla I waited almost 1 hour for what
- SESarah EellsOct 16, 20261.0The food was trash. We ordered soft tacos which came in hard shells. And two orders of the chipotle quesadillas which by the way had absolutely no sauce on them. And the cheese wasn’t even melted. Not to mention it’s colder in there than outside. By the time the food hit the table it was already cold. And I feel like the employees knew how bad it was considering they all disappeared right when we got our food.
- ZZzOnumSep 20, 20262.0Too many flies. I will never come back.
- HRHector RojasSep 4, 20265.0Me encanta la manager de pollo loco es muy amable ,atenta y carismatica me alegro el día ,volvere ❤️
Frequently Asked Questions About El Pollo Loco
What are the general operating hours of El Pollo Loco at 4645 West Commerce St, San Antonio?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer dine-in service and what are the hours?
Yes, El Pollo Loco offers dine-in service from 10:00 AM to 10:30 PM every day.
Is there a drive-through option available at El Pollo Loco and when is it open?
Yes, the drive-through is available daily from 10:00 AM to 10:30 PM.
Can I order food for delivery from El Pollo Loco?
Yes, El Pollo Loco offers delivery service to customers.
What payment methods are accepted at this El Pollo Loco location?
They accept American Express, Discover, and Visa credit cards.
How can I order from El Pollo Loco online?
You can order online through their website at https://order.elpolloloco.com/menu/west-commerce-st-n-general-mcmullen-dr or via the El Pollo Loco app available in the App Store.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican-style dishes centered around fire-grilled chicken and handmade salsas and guacamole.
Is there a nearby fast food restaurant option other than El Pollo Loco?
Nearby fast food restaurants include Jack in the Box, Whataburger, Pizza Patrón, and Wingstop, providing other meal options in the area.
Are there nearby services to assist with car needs or insurance near El Pollo Loco?
Yes, nearby you can find Trevi Auto Sales for car purchasing, Fred Loya Insurance and Payless Auto Insurance Family & Tax Service for insurance needs, and Advance Auto Parts for vehicle supplies.
What convenience or financial services are located near this El Pollo Loco?
Nearby are Chase ATM, The Exchange Network ATM, LibertyX Bitcoin ATM, Walgreens pharmacy, RX Plus Pharmacy, and Western Union for money transfers.
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