While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Antonio,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
This place really needs a english speaker. The manager did not understand anything i told her. She gave me the wrong order.
TR
Team Revenge
Jun 16, 2026
1.0
Im never coming back to this place, i just witnessed a terrible/racist situation. The manager just treated a guy very bad, he was there for a job and she handled the situation terribly! They should have someone who knows how to treat customers the right way!
WO
Wicho Ortiz
Jun 11, 2026
3.0
No traditional salsa anymore, the staff has limited answers and is not enthusiastic.
CC
Cristian C
May 30, 2026
1.0
I can’t believe no one in this place speaks english. When i asked them for someone body they immediately gave me a straight face and said WHAT? They need a manager who actually controls these situations
MM
motomonk
May 23, 2026
1.0
Believe the reviews and the prices are crazy for what you get. I tried a few things like burritos and new chicken strips which which are both terrible. One odd thing they do if you go through the drive thru and ask for hot packets they lie and says they don't have any. I walked inside and they had some show them to the worker who lied to me. Now I know why the parking lot is always empty and the only thing I would get is the original chicken bowl but the quality is hit or miss.
What are the regular opening hours for El Pollo Loco?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Can I dine in at El Pollo Loco and what are the dine-in hours?
Yes, dine-in is available every day from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer drive-through service?
Yes, the drive-through is open daily from 10:00 AM to 10:30 PM.
Is delivery available at El Pollo Loco?
Yes, El Pollo Loco offers delivery service.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 9350 Culebra Rd, San Antonio, TX 78251, USA.
Where can I find the menu for El Pollo Loco online?
The menu is available online at http://www.elpolloloco.com/our-food/.
Are there apps available to order from El Pollo Loco?
Yes, you can order using the El Pollo Loco app available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437463 or order online at https://order.elpolloloco.com/menu/w-fm-471-tezel-rd.
What nearby places can help me find El Pollo Loco?
Nearby places such as the UPS Access Point location and SaludVIP San Antonio Northwest can serve as landmarks to find El Pollo Loco easily.
What other dining options are near El Pollo Loco?
Nearby dining options include Wingstop, McDonald's, Subway, and Taco Bell which offer various fast food choices near El Pollo Loco.
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