Chart House

Reviews

• AA

  Alejnadro

  1 day ago
  5.0
  Unfortunately, the few photos I took don’t really do justice to what we ordered. The Shrimp & Crab Fondue is absolutely delicious. It’s worth going up there just to try it with a glass of wine; they also have excellent wines by the glass, which was unexpected and very much appreciated. As for everything else we ordered, they were more standard dishes—the kind you can find at other places—but definitely very well prepared. The salmon was perfectly cooked and had excellent flavor. The ribeye looked a little plain to me when it arrived, but it was cooked exactly right and was an excellent cut of meat. The lobster (the one you can order as a side with the steak) wasn’t particularly appealing in the way it was presented, but it was well prepared. The lava cake does not disappoint—very good—but you need to order it ahead of time because it takes a while. Highly recommended. I would definitely come back and would happily order the exact same things again. Jose, our waiter, was a definite plus! He was very helpful in guiding us toward the right choices, especially when it came to portion sizes, and was also very friendly with the kids—something that isn’t always easy to find at this type of restaurant.
• AM

  Amy Moore

  Aug 21, 2026
  1.0
  Worst experience I have ever had at a restaurant… the food was terrible and the service was slow. Our reservation was for 7:30 and they seated us at 8. The idea of the restaurant is cool and the view is nice but everything else was horrible. Oversalted steak and under seasoned lobster risotto. The lobster tasted old and was rubbery and hard to swallow. The bruschetta was terrible and not even bruschetta. Tiny shards of bread with flavorless tomatoes that tasted like they had been frozen. The prices were outrageous at least for the quality and freshness. We thought the night couldn’t get worse and then they lost our credit card. And it took an hour for them to find it… and then another 30 minutes to figure things out. Horrible and terrible management. The restaurant was also extremely hot about 84 degrees inside with no air movement. It was loud and smelled weird, the staff seemed unhappy. Never again! I can promise you that. This is the worst food San Antonio has to offer. Worth a visit for the view maybe, if the elevator doesn’t break while you are in it. Only one elevator works and it takes a long time to get up or down, since it is constantly full and in use. The dinner area spins on old machinery that clunks and sputters while you are trying to eat. Reservations were for 7:30 and they didn’t let us leave (due to their own negligence) until 10:30. We sat for an hour and a half waiting for them to find the card that was lost. Also good luck washing your hands.
• MM

  Maidy Mora

  Aug 19, 2026
  1.0
  I chose the Chart House expecting an upscale experience, but the food and customer service did not match the price point. One person in my party ordered a medium steak and due to how dark the place was we didn’t notice how undercooked her food was we only noticed because we packed away her leftovers of this $60 plate and brought it home, to our surprise when we opened the box the next morning it was literally a raw slab of meat. I called the very next day to make a complaint and was told I’d hear back within 24 hours. Four days later, I still hadn’t heard anything. I called again today and was told another manager didn’t even know about my complaint. All I asked for was a refund for the $60 inedible meal. For a restaurant at this price point, I expected much better food quality and customer service. We learned the hard way that upscale pricing does not equal upscale quality.
• YY

  Yandasmom Yandasmom

  Aug 16, 2026
  1.0
  To say our experience at Chart House San Antonio was horrible would be an understatement. At some point, I genuinely began wondering whether we had come for dinner or accidentally signed up for an endurance challenge. We came to celebrate my birthday, expecting a special evening. Instead, our soups arrived cold, our waiter disappeared for what felt like an eternity, and our entrées apparently embarked on a journey of their own because MIDNIGHT came after being sitted at 10.30p and we still did not have our food. When we finally asked to speak with the manager, I expected an apology, accountability, and some acknowledgment of just how unacceptable the experience had become. Instead, he began going through the times our food had been entered into the system. And then, after ALL that waiting, my steak finally arrived... AND IT WAS NOT WELL DONE. So, naturally, that meant more waiting. To his credit, the manager did ultimately remove the steak from our bill. I appreciate the gesture, but quite frankly, I would have preferred to pay full price and receive great food and great service. I did not come here looking for a free steak. I came here expecting a wonderful birthday dinner with my family. And here is the part that sounds like an exaggeration but, unfortunately, is completely true: We arrived yesterday for dinner, and at 1:12 a.m. the NEXT DAY, we were STILL sitting inside Chart House waiting for our bill. Yes. 1:12 A.M. My birthday dinner literally crossed into another calendar day. At some point, this stopped feeling like dinner and started feeling like punishment for choosing to dine here. The irony is that this was supposed to be my birthday celebration. Of all the restaurants we could have chosen in San Antonio, we chose Chart House. That decision will haunt me longer than the wait for our food. I cannot even imagine returning. They could offer me complimentary meals for life, and considering how long it took to receive this one, I am not convinced I would live long enough to enjoy the benefit. This was hands down one of the worst dining experiences I have ever had: cold soup, disappearing service, an unbelievable wait for our entrées, an incorrectly cooked steak after waiting forever for it, and management seemingly more interested in explaining the timeline than simply acknowledging that the experience was unacceptable. Yes, the manager removed my steak from the bill, and I appreciate that. But a complimentary steak does not give me my birthday evening back. I would much rather have paid for everything and walked away saying we had an amazing experience. Chart House may be famous because the restaurant rotates, but after this experience, I have a recommendation: Rotate yourself in your backyard. You will probably have better service, your food may arrive faster, and at least when you are ready to leave, you will not have to wait until 1:12 a.m. for the bill. This was not a birthday dinner. It was a hostage situation with a menu. Choosing to dine here genuinely felt like punishment. It is a choice I made once, and one I pray you never make.
• VV

  Veronica Salinas (Vero)

  Aug 8, 2026
  4.0
  This place was absolutely beautiful. Nothing beats the view inside this restaurant! Highly recommend you try it out at least once. While we did feel we were very much underdressed, we were definitely treated just like everybody else. My 10-yr old was still able to order her usual chicken tenders from the kids menu, $15 entrees for the kiddos. My oldest child ordered the lobster bisque, which was delicious. Hubs ordered the shrimp and chicken carbonara. That was piping hot with jumbo sized shrimp! It was so good. I ordered the sous vide chicken that, although tasted delicious, was cold. Like it was cooked before everything else and was left to sit while they rest of the food was cooked. Just my opinion. Our waiter was extremely helpful and informed us ahead of time if were wanting the chocolate lava cake that it would take 25 minutes to make. PSA if you're thinking about trying it out. Even though he was absolutely great, there was such a long wait to receive our meals. Everything is made fresh, but it seemed to be a little too long for my liking. Again, we had the kids, and our toddler was extra wild that day. I'm sure it gets busy during dinner time, thankfully we got there a little earlier before the dinner rush so we didn't have to wait to go up to the restaurant and be seated.

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