Bubba Gump Shrimp Co.

Reviews

• SG

  Summer Griffith

  1 day ago
  5.0
  Edward was fantastic. He even had some trivia questions for us which we got almost all right. My grilled chicken was amazing and they even did a special order so it wasnt spicy.
• EA

  Emily Atmore

  5 days ago
  4.0
  Eric was the only reason we ended up staying after no one including the manager on staff paid any attention to us. He deserves to be the manager at this location.
• WW

  WaveBradshaw

  Aug 27, 2026
  5.0
  Illiana was a great server, she was quick and professional and made the environment and atmosphere very warm and welcoming. Will definitely be coming back again. Thank you illiana for the service and the food was A1, so good and delicious.
• EM

  eric moralez

  Aug 27, 2026
  3.0
  Got seated and waited 15 minutes before we saw a manager tell someone to service us. Despite being reluctant to do so, serve was decent. But it shouldn’t have taken 15 min for them to realize we hadn’t been served, even after we flipped the sign multiple times. Atmosphere was decent. It’s nostalgic for based on Forest Gump. Food was decent, noting to write home about
• SA

  Stephen Alsvig

  Aug 20, 2026
  1.0
  I don’t ever write poor reviews typically understand sometimes people are having a bad night, especially has a restaurant manager on the Las Vegas strip for years now. Came to town to celebrate my sister graduating Basic Training for the Air Force, and as an entire Air Force family (veteran myself, father and brother also currently active duty), we wanted to celebrate with family and spend time with my new airman sister. Our server, Edward was not directly rude, but was short & cold in his demeanor when we came to dine in tonight upon his greeting of our table. No introduction of who he was or how things run (though he wore a name tag, and I avoided making a twilight reference based on his look alone). When we asked questions he was very intentionally uninterested in displaying true hospitality, but rather straight service you’d find in the likes of McDonalds. Very get to the point so I can stop talking to you. Our family loves Bubba Gump based on the service we’ve received at the Santa Monica Pier as well as the location we’ve visited multiple times in Las Vegas. San Antonio’s River Walk location fell severely short. We ordered our drinks and they arrived, then ordered queso dip and that arrived in a timely manner. As we placed our order of entree’s for a group of 7 (5 actually dining, and 2 just having NA beverages) we requested a refill of a single Diet Coke and pitcher of water. We waited 10 minutes in a very quiet busy running with what looked like 3 servers, a some support staff, a bartender and maybe a couple managers, I counted 7 sat tables and 2 patrons at the bar. During that time, our party noticed the attention the tables around us were getting, and we saw it as unfortunate compared to the lack of service we were receiving as the rest of the server staff was smiling, laughing and consistently checking on their tables. Upon the realization after 15 minutes of waiting for a refill that our server would likely not be improving in his hospitality or basic service, I approached the host and requested a new server. She was kind, happy to help even. She spoke what gentleman in a black Landry’s polo and glasses almost immediately, which I appreciated. I noticed he pulled Edward to the back, but we after waiting another 5 minutes for a new server, even with our “Stop Forrest Stop” sign visible on our table, we did not receive any further service. My family decided in frustration to leave. I approached the hostess and requested to close out, so she grabbed our server. He needed a supervisor to allow him to finish closing us out, so I waited for her arrival. She closed my $30 tab for queso dip & a few soft drinks, but there was no attempt from her or the manager on duty to inquire why, or even to say “sorry for your experience, at least let me cover the drinks.” I know I’m not going to Hell’s Kitchen or STK, but I have been to to other locations, and as someone who’s career is food & beverage/hospitality, the clear lack of steps of service was just could not go unnoticed. I’m happy to reach out to a manager if I get a response here, especially as someone who has been to other LANDRY branded venues, to include Bubba Gump at Miracle Mile in Vegas.

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