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Baskin-Robbins

2.2
(87 reviews)

Business Details

7272 Culebra Rd, San Antonio, TX
78251, United States
(210) 370-3566

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 7272 Culebra Rd, San Antonio, TX — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
7272 Culebra Rd, San Antonio, TX
78251, United States

Hours

Monday3:30 AM - 10:00 PM
Tuesday3:30 AM - 10:00 PM
Wednesday3:30 AM - 10:00 PM
Thursday3:30 AM - 10:00 PM
Friday3:30 AM - 10:00 PM
Saturday3:30 AM - 10:00 PM
Sunday3:30 AM - 10:00 PM

Menu

1 menu · 190 items

Explore offerings from Baskin-Robbins on 7272 Culebra Rd in San Antonio, with popular flavors, scoops, cappy™, and refreshing beverages available at this location.

Baskin-Robbins Menu

190 items

Reviews

2.2
87 reviews
5 stars
16
4 stars
6
3 stars
9
2 stars
3
1 star
53
  • H2
    Havoc 210
    Aug 15, 2026
    1.0
    Horrible customer service. They didn't have the flavor I want so she proceeded to give me a random flavor I didn't ask for. Gave me attitude when I told her I don't like mint.
  • ME
    Michael Estrada
    May 18, 2026
    1.0
    If I could put no stars or negative stars I really would. This was the worst experience I have ever had in any store much less an ice cream shop! 5/17/26 at 645p My wife, daughter and l went to use a gift card my daughter received for her birthday 3 weeks ago. She was super excited. We walked in and got no greeting by a girl that had reddish hair and tattoos I believe her name was Brenda or Michelle. They had no waffle cones according to Brenda so my wife passed on ice cream. We then asked Brenda if there was a way to check the balance on my daughter’s gift card. She said no we would have to buy something and get the receipt. I was amazed at the attitude, and asked how would that work if we don't know how much is on it to begin with. She replied “then you would have to call.” I sat down and called while my wife and daughter just stood there and waited. The girl left and then returned only to ask “are you ready?” I replied no ma'am you said we had to call so I'm just calling right now. We got the balance and let her know we were ready, as she was making our ice cream a Military Veteran walked in and grabbed 4 tubs of ice cream from the freezer and waited at the counter for someone to charge him. After a few minutes of being ignored he asked Brenda if she ever asks for help or if she was alone? She replied the other girl is busy. Finally, after a few more minutes Michelle came up front huddled with Brenda and then proceeded to help the man. Our ice cream was ready by that time and they huddled again this time Michelle seemed to be upset and walked away so Brenda had to charge us. She did and then stated they were out of receipt paper which baffled me because earlier Brenda stated that was the only way to check gift card balances. I asked if she could write one for us along with providing their names since Michelle finally made her way to the register at that point as well as the corporate office number. She wrote “Bananna Split $9.19 Abiline. I had to write in the date and time. Of course this was met with more attitude from both girls. This will not only deter customers but will definitely cause this store to be closed eventually. Do better Baskin. Please Do Better.
  • VH
    Valencia H.T.
    May 2, 2026
    1.0
    My husband and I placed a custom cake order on their website for the unicorn cake for our daughter’s 1st Birthday. We placed the order BEFORE NOON the day before. Which gave them more than enough time to make the cake. My husband went to pick up the cake the following day and no cake was made. From what my husband was told was that the unicorn cake was “too much”. If the baker could not fulfill the order I would’ve appreciated a call or an email instead of having the customer show up empty handed. Unfortunately this situation was unprofessional and treated nonchalantly. Nevertheless, they offered us a refund and a a display cake for free. I would never recommend this location!
  • VE
    vanessa escobar
    Apr 11, 2026
    1.0
    This location is constantly out of flavors, which is already frustrating, but today was even worse. I went through the drive thru around 8pm, and they told me they weren’t selling any ice cream for the rest of the night because they were cleaning the coolers. They don’t close until 10pm, so it doesn’t make sense to stop serving two hours early. If you’re open, you should actually be able to serve what you’re known for. Otherwise, what’s the point?
  • AT
    Amanda Timberlake
    Feb 13, 2022
    1.0
    I would not even give this store 1 star if I could. I placed an online order on Friday for an ice cream cake and a polar pizza both for pickup on Sunday. I stopped by the store 2 hours before the order time to see if I could pick up...they didn't even have my order. I showed the lady behind the counter my confirmation email with order # and asked her how this could b resolved since I needed this by 1:30. She told me that there was nothing she could do. So I asked how to get my refund and she stated to view the email for the number to call. The email stated to call the store and I told her that was not acceptable as I had tried to call the store before I drove over here and no one answered the phone. This store has terrible customer service and can never get any order you place correct! My recommendation is that upper management clean house or maybe just close the whole store down.

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

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