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McDonald's

3.3
(1,535 reviews)

Business Details

8503 Lakeview Parkway, Rowlett, TX
75088, United States
(972) 412-1708
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8503 Lakeview Parkway, Rowlett, TX
75088, United States

Hours

Monday5:00 AM - 10:00 PM
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
Sunday4:00 AM - 10:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 8503 Lakeview Parkway in Rowlett, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,535 reviews
5 stars
547
4 stars
297
3 stars
194
2 stars
110
1 star
387
  • CC
    Chris Campbell
    3 days ago
    1.0
    Do you like waiting at the reserved lanes while people go through the drive thru. Cause get ready. Ordered McNuggets yeah that’s a 30 min wait. Service is terrible. Franchise owner should sell to someone else. 10 nugs and fries 30 mins. Had to go inside. They forgot my order completely. What a dumpster fire.
  • SR
    Shala Richardson
    Oct 31, 2026
    1.0
    I just left this location, and the customer service was extremely disappointing. The manager, Trey, was rude, unprofessional, and lacked basic customer service skills. Instead of resolving my concerns, he chose to argue with me over the speaker. This behavior is unacceptable, especially from management. I will be filing a formal complaint with corporate Monday morning.
  • MM
    martha mekonnen
    Oct 20, 2026
    1.0
    The rudest experience I’ve ever had at this location! I’m not sure if it’s because of new management, but the manager, Chasity or Chassy, was extremely rude. My spouse and I asked simple questions in the drive-thru, and she aggressively yelled her responses instead of showing basic courtesy. This is unacceptable customer service, especially from a manager. I genuinely feel bad for the employees and hope upper management addresses this behavior before the location loses more business. Very disappointing experience! Never coming back.
  • AW
    Asia Williams
    Oct 6, 2026
    1.0
    Visited this location last night with my family and it was horrible from start to finish. As my cousin was placing her order in the drive thru, Kathy/Cathy repeatedly cut her off mid-sentence. We could sense her attitude before we even got to the window. Then we get the first order (mine) and it’s completely wrong. The young lady working the drive-thru window tells us it’s correct, so we give her the receipt, which she then gives to Kathy. We watch the interaction as Kathy grabs the burger, rolls her neck and eyes and signal that it’s correct. The young lady working the window takes the burger to the back, comes back and tells us that it’s my cousin’s burger. So my cousin wanted it remade since it had been passed all over. This begins a whole ordeal. I was watching Kathy roll her eyes while walking back-and-forth to the back, and claim she never took our order. The young lady at the window, had to keep going back-and-forth to fix what they were messing up in the back. Sauces were also missing off of our ticket and we had to keep giving them our receipt back for them to correct. This whole interaction went on for at least 15 minutes. Definitely not drive-thru service. At this point, we’re getting extremely frustrated because we’re constantly going back-and-forth about the incorrect order with the employees in the drive-through window. The last thing was the big Mac sauces. We ordered two on my ticket and one on my cousin’s ticket. We didn’t receive any of them and were told they don’t serve the sauces anymore, but they charged us for them... as we’re waiting for them, Kathy walks by and says “What are they waiting on?” Finally, they give them to us in a McChicken box, but only give us one. Then we tell them that we ordered three total, and then the manager comes to the window with the ticket in her hand, leans out of the drive-thru window, and ask “what’s the issue???” We also didn’t like her attitude and we did ask for her name, but she refused to give it. She did try to rectify the situation by reprimanding Kathy and giving us cookies. I don’t eat McDonald’s cookies, so that really didn’t do anything for me and I also don’t think this was the best corrective action to fixing what occurred last night. With as many people that were working last night, no one could get the order right? For over 15minutes? Terrible customer service.
  • DD
    Denise
    Oct 4, 2026
    1.0
    Employees are rude ! Our order was wrong, The guy that took our order? my husband asked for the fries to be cook to order two times and the guy completely ignored it by not adding it to the order clearly so we got to the window. We asked the girl if she can put into the computer so that the fries could be cooked to order since my son cannot have salt. He just had a surgery a few days prior and this was part of the new diet. The girl then stated well it wasn’t rung up that way and so we asked her to add it now before we pay so that way the cooks would know it was added, and the fries were definitely not cooked to order with no salt because we got home the fries were old as if they’ve been sitting for a while and definitely full of salt so I called the restaurant to speak to the manager and I spoke to the new GM. He said his name was Trey. I’ explained to him everything he asked me to bring the receipt back up and he will replaced what was wrong plus all of the fries. I did followed his instructions upon arriving to the restaurant the girl that was standing at the front walked off and then looked over there a few times, not asking if we needed anything or anything try to assist us so then a young man came over and he was very rude. Asked him for Trey another Manager came over since Trey was not available and she said Trey agreed to remake all the fries and the nuggets that were on the order. honestly I feel like the whole order should’ve been replaced. I know I only spent $40 and it was fast food but still everything on order was wrong and the most important thing that really upset me was How rude the employees were and disrespectful my husband I said thank you at least several times no one said anything ! like you’re welcome my pleasure nothing , I feel like that’s rude no matter how upset my husband I were we still said thank you to the employees and nothing back just eye rolling , attitude and just a nasty atmosphere all over. Funny thing is, after making it home with the replacement order the Fries had salt all over them .. wow ! I can’t believe people would do the most Spiteful things . I will never give a dime to this location ever again management failed in this situation and could train their employees better . I was tired after a long day and being at the hospital all week , didn’t feel like cooking but also I blame me too because I knew the food would either be wrong or not so good ( old tasting ) I decided to give them a chance , usually a hit or miss here but I’m done , I’ll take me business elsewhere on busy days that I don’t have time .

Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 8503 Lakeview Parkway in Rowlett, TX?

McDonald's at this location is generally open 24 hours from Tuesday to Saturday, closes at 10 PM on Monday and Sunday.

Does this McDonald's location offer delivery services?

Yes, they offer delivery services 24/7 from Monday to Thursday and Saturday, with Friday delivery starting at 11 AM until midnight.

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