Whataburger

Reviews

• LT

  Lil Toddla

  6 days ago
  1.0
  Rude night service, every time I go they get my order wrong. They even repeat the order back and still get it wrong. Don’t go to this whataburger.
• KW

  Kelly Welch

  Sep 27, 2026
  1.0
  Floor is sticky. Staff is not great. We placed an app order for $19.14 @ 11:45 AM on 9/27/2026. One sandwich, one fries, one onion rings. We selected “dine in.” For the option. It prompted me to tell the front counter I had arrived for my dine in order. I did so. “What was that name?” - I told them. An employee came to our table, who was not the first one I spoke with. “I need to confirm, what was the name?” I told her. She returned. “What was that name again?” I told her. Third confirmation. She returned with my cup, it was half full of ice. This will matter later. I believe they assumed it to-go when the app order and receipt said dine in. We waited 25 minutes. Other guests were brought their order and given smiles. I made eye contact. I smiled. I waited. A nice older gentleman asked me “are yall still waiting for your food?” I said “yes.” He stopped by the counter on his way out. Suddenly, they were rushing me a brown bag with food in it. It was not a hot bag. I kindly asked “is this going to be cold.” “No, it was under the heat lamp.” The receipt, taped to the bag, said “dine in.” The fries and onion rings inside were rubber. Nothing was edible. So? I retuned to the front with my Diet Coke, and bag of “dine in” food. The manager asked what happened. I was still kind when explaining. But the employees that were also present insisted they had not confirmed my order. When I asked for a refund he only offered to remake my food, and explained I had to call customer care for a refund. That call took 10 more minutes. They refunded us and gave 1000 rewards points. But, this phone employee was the only person in the entire exchange to apologize. What I wanted was “I’m sorry, we made a mistake. We’ll make it fresh if that’s okay.” Instead I got “I understand why you’re upset. But call customer service.” There are tons of other Whataburgers in the area that don’t have sticky floors. I’ll visit them instead of this one. But let this review mark as a warning that this location isn’t even remotely good. Time wasted: 40 minutes.
• WW

  wbred83

  Sep 21, 2026
  5.0
  This is a good place to stop for a quick bite to eat, burgers, fries and great shakes, not too expensive, burgers are getting small and not as good since they have been bought out by a Chicago company, they don't do a lot of the specialty burgers they used to have so we don't visit as often as we used to. Clean restaurant, not too busy.
• KB

  kelly buffum

  Sep 20, 2026
  1.0
  I've gone to this whataburger plenty of times and have never been treated as rudely as I was this morning. Normally when you are asked to pull up or move it's nicely asked but this morning as we were asked i said okay thank you and an employee named andreaproceeded to follow us saying sorry what I can't hear you in the rudest tone and then proceeded to stick her headset in our car saying listen to all these cars in my headset. I understand it's busy and I understand that's frustrating but that doesn't mean you stick your headset in someone's car. I dont know how that behavior is hireable but it's sad to see it.
• TP

  Tonya Pinkston

  Sep 17, 2026
  4.0
  Honestly I was about to give up on Whataburger. I haven't seen great service here in years, but yesterday I got it! The food has been subpar as well. Idk if they're not taking the time to really read the orders before preparing them, or the people who fill the orders aren't paying attention? Either way, I have problems EVERY SINGLE TIME I visit. My order is not difficult. I've even had problems when I eat inside! Obviously while I'm there it can be fixed, but I don't live really close, so getting home to find out something is not right is extremely upsetting and exhausting at this point. Yes, they offer to make it right, but I don't want to get back out usually, so I have to wait. Then when I go back there's always an issue with getting the food made because I have to go through a whole song and dance about when/where/why and what time. Also I have to buy a drink for whatever is replaced because, "that part of my order was correct the first time." So you can see why I was just going to give up. Other locations are not quite as bad, but they have issues too. Yesterday's visit was great! The woman behind the counter was awesome, the management not so much. The food was hot, fresh and correct!

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