H-E-B plus!

Reviews

• NP

  Natt Pitts

  Apr 19, 2026
  3.0
  Come on H-E-B, please make sure your staff are trained to bag groceries properly. I came here every week. Groceries are expensive, and I want to make sure my food isn’t damaged when I get home. Items like bread and produce shouldn’t be crushed by heavier products. Thanks for paying attention to this.
• NM

  Nyah Mitchell

  Apr 14, 2026
  1.0
  The woman at the floral/balloon section, Maria, was very awful to be serviced by. We stood at the desk for over 20 minutes searching for someone, her own coworkers couldn’t even page her to get over to us. After a long wait we decided to pay for the balloon and everything else we had first and then go back. After another 5 minutes of waiting she came back looking annoyed and eating. Finally we got our balloon and headed out the door before she came running us down claiming we hadn’t paid for the balloon. How are you not going to do your job and then act like you care about the purchases? She proceeded to give me attitude as if she wanted to argue, luckily I’m not that kind of person so I didn’t escalate anything, but you guys need to hire someone better than her DEFINITELY.
• RR

  Rebeca

  Apr 8, 2026
  1.0
  Laura and Amber at bakery said y’all don’t customize ice cream cakes when it says online that y’all do. When I told them it says it online Laura gave me the run around telling me they’re only made on mondays without even knowing when I needed it. At that point I didn’t want them to even make my cake. People are so lazy and customer service is non existent.
• AM

  Allen Moore

  Apr 2, 2026
  2.0
  Not impressed with the customer service. The services department has multiple kiosks and people are constantly having to wait because there is only one employee 2 max. The employees rarely say excuse me or let customers have right of way. There are HEBs that make you want to stick around and shop but this one we mostly do curbside now unless it's a few things. And I've noticed they say get more of an item and save and I've done the math on quite a few items, and almost all of them you are actually paying more % wise. To me it's very deceptive marketing.
• AM

  Andrea Martinez

  Mar 31, 2026
  1.0
  My adult disabled daughter schedules trips to this HEB # 4 at Palm Valley in Round Rock. She asks for a shopper, so that she can go out independently, without always having a caregiver or attendant holding her hand. She is a grown , educated woman , after all. She goes here because it is easier to navigate , and more comfortable for her. After today , she said will be going elsewhere. Usually, she had been treated respectfully at this location , she relayed that was not the case today. She states that she went in, and asked for a shopper when one became available. She told them she had no problem waiting , as she had given herself plenty of time . However, today she was approached by two managers , who she says pretty much gave her the third degree, asking why she was there, what she wanted , how long she would be there , and laughably, why she didn't use curbside ? She is not homeless, she is not loitering, as she buys items everytime she goes in . She can't use curbside , obviously, and she chooses not to , because she needs to get out in public, and not be isolated inside her home. She should not have to explain this to anyone . She has a right to excersize her independence , without having to explain that to anyone . I'm very disappointed with what happened today , and how they made her feel . I don't think I will be returning to HEB either , certainly not that location.

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