Customer service is terrible here! I would rather drive 30 mins on the other side of town than eat here again. Food tasted old and like it had been sitting for a long time. Reluctantly, we ordered ice cream for me and my family afterwards hoping it would be better. We had waiting 20 mins for 3 ice creams. We nicely went up to the counter to ask if the ice creams would be coming out soon and was met with a rude employee that all they said was “I’ll get to it.” They very easily could’ve just said “I’m currently working on a few other things I’ll bring it out when it’s ready” something a long the lines of that. From the moment we walked into this DQ to when we left was a horrible experience. I never write reviews, this is how bad this location is. AVOID AT ALL COSTS.
GL
Gananadha Lenka
Jul 26, 2026
4.0
Ice cream ok not bad
SA
Scott Anderson
Jul 24, 2026
1.0
Tried to redeem my free mini blizzard from T-mobile, but the person at the counter said they don't participate in that deal. Lame. Guess I'll go to Andy's.
BF
Butch F
Jul 13, 2026
2.0
Horrible customer service!! The manager needs to be replaced and someone needs to be hired that knows how to run a business. Although you have the mobile app for that location you cannot receive any points because they don't have a system to scan your points at time of purchase. In addition, when questioned they simply don't care and don't have any time to respond to questions. I highly recommend the Hutto location or the other DQ on 620 in Round Rock.
CS
Cindy Smith
Jul 11, 2026
4.0
we had ice cream cones and the ice cream was way too fluffy/ airy no taste. So disappointed.
the overrun is too high, you will have this texture. This often means that a clamp or seal needs to be tightened or the machine needs to be adjusted. The store should be testing overrun on their machines at least once per day
What are the operating hours of Dairy Queen at 309 W Palm Valley Blvd, Round Rock?
Dairy Queen is open daily from 10:00 AM, closing at 11:00 PM Sunday through Thursday, and open until midnight on Fridays and Saturdays.
Does this Dairy Queen location offer takeout and delivery services?
Yes, Dairy Queen offers both takeout and delivery services at this location.
Is there a drive-through service available at this Dairy Queen?
Yes, this Dairy Queen has a drive-through for convenient service.
Can I pay using mobile NFC payments at Dairy Queen?
Yes, mobile NFC payments are accepted at this Dairy Queen location.
Does Dairy Queen have wheelchair accessible features?
Yes, the location has wheelchair accessible entrances, parking, and seating to accommodate all customers.
Are children welcome, and is there a children's menu available?
Yes, Dairy Queen welcomes children and offers a children's menu.
Does this Dairy Queen serve coffee and desserts?
Yes, coffee and a variety of desserts are available at this Dairy Queen.
What nearby ice cream shops can I visit around Dairy Queen?
Nearby, you can visit Baskin-Robbins and Best Scoops, which are also great places for ice cream treats.
Which nearby restaurants can I explore after visiting Dairy Queen?
You might want to check out Pacific Star Oyster Bar for seafood, Casa More for Mexican cuisine, or Short Stop for burgers, all located close to Dairy Queen.
Are there any convenient services near Dairy Queen for customers running errands?
Yes, Chevron gas station, The UPS Store for packing and shipping, and RockItCoin Bitcoin ATM are nearby, making it easy to handle multiple errands along with your Dairy Queen visit.
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