Very disappointing experience at Nirmanz on our wedding anniversary. We have visited several times before, and my husband personally knows Nirman Shah, so we never expected to be treated this way.
We were a family of four, including my 80-year-old mother-in-law and 17-year-old daughter, all dressed in traditional Indian clothes. We simply asked if our soup could be divided into four bowls. When we explained that handling hot soup ourselves would be difficult, Manushi Shah refused and told us, “I am the owner. If you don’t want to order, it’s okay,” and that we could go to another restaurant. we just asked her name and even though we didn't talk about the review, she told us if you want to write a review you can go ahead...
And I am the only one to take your order if you wish or it is like you guys can walk away and go to different restaurants.
The food was also disappointing, especially the Schezwan fried rice, which was extremely spicy with pieces of green chili throughout.
However, Sweta and Mr. Zakir were wonderful. They were kind, patient, and professional. Sweta immediately brought yogurt when she saw how uncomfortable I was and helped us with our order.
We understand that restaurants have policies and cannot accommodate every request, but the way customers are treated matters. We came to celebrate our anniversary and left feeling very disappointed.
We sincerely hope Nirmanz maintains the warmth and customer service that we experienced during our previous visits.
SK
Shreyas Konduru
Sep 26, 2026
The service was amazing. The food was so good and had a variety of different tastes. Lovely appetizers and deserts. Nice atmosphere and plates.
As a Chinese who likes Indian food, I’ve been exploring Indian cuisine across the US for over 20 years, and this is easily the best Indian food I have ever had.
MS
mugdha sali
Sep 12, 2026
We had such a wonderful experience at Nirmaz Food Boutique! The food was amazing, and everything we tried was flavorful and beautifully presented. For the main course, we had the Saag Burrata, which was delicious and unique, and the naans were perfectly light and crisp.
The desserts were definitely a highlight! We tried the Mango Malai Tres Leches and the Gulabo Sitaphal Cheesecake—both were exquisite, creative, and absolutely delicious. 😍
The owners were very friendly and welcoming, and the restaurant has a great vibe and ambiance. Overall, it was a lovely dining experience with a unique take on Indian flavors. Definitely worth visiting, and we would love to come back and try more dishes!
JK
Jayshree Katharani
Sep 12, 2026
All kinds of food a party of 13 but table server was hopeless and ridiculous she back answered for every question we asked, could not be polite and respectful my party people had gone there for first time on richmond location I believed restaurant people are supposed to be courteous if some one ask any recommendation from me I would not recommend as the service and rude attitude is not exceptable and I don't care even if the food was not good or bad
The prices were high and even people would pay the high price but this kind of attitude and rudeness is not exceptable I cannot believe the lady at the cash counter was hopeless and rude we all live in this area and my family would love to come but this kind of attitude and back answer eg that india is a big country we cannot have everything on the menu so sorry I would not recommend anyone the customer service was insulting and rude