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El Pollo Loco

3.8
(866 reviews)

Business Details

5346 W Grand Pkwy S, Richmond, TX
77406, United States
(832) 595-8381

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richmond,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiAvailable

Location

El Pollo Loco
5346 W Grand Pkwy S, Richmond, TX
77406, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday10:00 AM - 10:00 PM

Reviews

3.8
866 reviews
5 stars
428
4 stars
175
3 stars
90
2 stars
42
1 star
131
  • KN
    Kelly N.
    2 days ago
    1.0
    The food at this location consistently fails. Cold tacos with insufficient fillings.
  • SS
    Sean
    6 days ago
    3.0
    I'm not exactly sure what's been going on with this place recently. The quality of the food has dipped in the past few months. Tacos are worse, chicken can be dry, and chips are mostly stale. Take the nachos for example, they used to be great but for some reason the sauce the shredded chicken they are topped with has changed from a regular taco sauce to something very very wrong. It's almost like spicy bbq sauce now which is disgusting in nachos, did the recipe change, or is someone back in the kitchen accidentally pouring the sauce from the bbq beans into the shredded chicken? It's incredible how bad it tastes. I might have to abstain from this particular location until I can try another location to see if it's a corporate change with ingredients or just this one getting it so so wrong. I'm bummed because this used to be a lock for a good meal. I shouldn't be left wishing I went to Taco Bell instead. Taco Bell Jerry!!!!
  • RG
    Renet Gerges
    Sep 21, 2026
    4.0
    Chicken taste really good but the chicken is soooo small in size and the meal is pricey for the quality
  • RG
    Rodolfo Gonzalvo
    Sep 12, 2026
    2.0
    Decent food. Poorly kept area. The floors inside were extremely slippery, especially in the restrooms. Outside there was running leaking water that smelled like sewage. If you eat here, just drive thru. Don’t eat inside.
  • FL
    Freddy Lovo
    Sep 8, 2026
    1.0
    I know my English isn't very good, but the guy at the register treated me like an idiot just because I mispronounced a word. On the other hand, I love roast chicken.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Richmond, TX?

El Pollo Loco in Richmond, TX is open from 10:00 AM to 10:00 PM Monday through Sunday.

Does El Pollo Loco offer online ordering?

Yes, you can order online at https://order.elpolloloco.com/menu/w-grand-pkwy-s-w-bellfort-st or use the El Pollo Loco app available on the Apple App Store.

Brand Certified Facts from El Pollo Loco

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Certified October 18, 2026Yext Knowledge Graph
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