Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Richmond Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
I used to come here regularly but with the way the manager Bernardo spoke to me and the Owner Shane handled my issue was unacceptable and will be the last time I come here.
During the height of Love Bug season, I did not expect cooked love bugs to be in my fries container and also in the bag with the rest of my food. When I brought it up to the manager Bernardo, he said “umm ok what Do you want me to do about it?”
When I asked him if he would like me to take pictures and show it to him so that I can get a refund he flat out said “no, come get your fries if you want new ones”
I was in complete shock and so I decided to bring this up to the owner Shane.
All this guy did was offer to replace the one canister of fries, and after I told him that the love bugs were in the bag with the rest of the food, he simply didn’t care.
This was the worst Chick-fil-A service I have ever encountered. I should have paid attention with the rest of the reviews when they stated that they found HAIR in their food, that the salad tasted a little STRANGE and how the sandwiches were not coming out hot, but rather serving them COLD.
I would advise other people to skip this facility and go to the next nearest Chick-fil-A Because not only will you get terrible food, nobody is going to remedy that for you and nobody is going to own up to their mistakes.
Terrible experience and horrible establishment!
KG
Kalee Gonzales
May 6, 2026
1.0
This location has gone down over the years. I waited for over an HOUR, for my food. Just to received a large fry barely filled, a soggy sandwich and cold soggy food. This is ridiculous!
PH
Phuong Hoang
May 4, 2026
5.0
I had a messy situation I honestly created, and Alexandra went above and beyond to help me handle it. She was patient, kind, and very professional throughout the whole process. Her coworker (I’m so sorry I didn’t catch her name) was also incredibly helpful and supportive all the time when I went there. Thank you both for your outstanding service. I truly appreciate it!
BN
Brandon Ng
Apr 30, 2026
2.0
The level of service on the drive thru went down last three times and I been there. Management must know that if the service is not good people will not be back. If I want service like McDonald’s or Taco Bell then I go there but not Chikfila.
ST
Sam Tax
Apr 29, 2026
5.0
Super busy and long, but was going by quick. This girl Giselle took my family’s order so swift and so understanding. She made sure she got all of my family’s very intricate orders and dealt with my sisters crappy attitude (sorry). Will be coming back
Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.
Does Chick-fil-A offer curbside pickup?
Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.
Can I order Chick-fil-A delivery near me?
Chick-fil-A offers delivery through the Chick-fil-A App and select delivery partners like DoorDash, Uber Eats, and Grubhub. Availability may vary by location.
How do I place a Chick-fil-A catering order?
You can place catering orders online at cfa.com/catering or through the Chick-fil-A App. Options include party trays, boxed meals, and beverages—perfect for meetings or events.
What’s on the Chick-fil-A breakfast menu?
Popular Chick-fil-A breakfast items include the Chicken Biscuit, Hash Brown Scramble Bowl, Chick-n-Minis™, and coffee. Breakfast is typically served until 10:30 AM.
Does Chick-fil-A have vegetarian or gluten-free options?
Yes. Chick-fil-A offers several options including the Market Salad, Waffle Fries®, and fruit cups. Gluten-free buns are also available upon request.
How can I find a Chick-fil-A near me?
Search “Chick-fil-A near me” on Google or use the Chick-fil-A App or website to find your closest location, check hours, and explore the menu.
Can I customize my Chick-fil-A order?
Absolutely. Use the Chick-fil-A App or website to customize sandwiches, salads, and meals to your preferences, including sauces, toppings, and sides.
Does Chick-fil-A have family meals or group options?
Yes. Chick-fil-A offers family-style meals and catering trays that are perfect for sharing at gatherings, parties, or work lunches.
Is the Chick-fil-A app worth downloading?
Yes! The Chick-fil-A App lets you order ahead, earn rewards, track past orders, and get exclusive offers. It’s the easiest way to enjoy Chick-fil-A fast and fresh.
Brand Certified Facts from Chick-fil-A
This information is certified by Chick-fil-A and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: