Whataburger

Reviews

• CB

  Chloe Bennett

  5 days ago
  5.0
  I grabbed a meal at Whataburger recently and it was a pretty good experience overall. The burger was fresh, hot, and had a good amount of flavor without being overly greasy. The fries were crispy and still warm when I got them. Staff was friendly and got my order out quicker than I expected, even with a few people ahead of me. Nothing fancy, but it hit the spot and the portions were decent for the price. I’d definitely come back when I’m craving a burger and fries again.
• JT

  Jack Tran

  6 days ago
  1.0
  I ordered a large fry and then they give me a small. On top of that, they charged me for a large. This is blatant fraud. I will be filing a chargeback.
• EA

  Eric A

  Aug 10, 2026
  1.0
  This was one of the worst customer service experiences I've had at a Whataburger. Patrick, the employee who took our order, could definitely benefit from additional customer service training. As we were placing our order, every time I added another item, he interrupted with, "You done?" After the second time, I told him, "No," and continued ordering. When I finally finished and he asked again, I replied, "Yes, and you could be a little nicer." He simply gave me a blank stare and said nothing. When our food was brought to the table, it was only the two meals and fries. There were no napkins or spicy ketchup, which are commonly provided when an employee delivers food to the table. When we asked Patrick if he could bring us some, his response was, "Go get it from the front." That level of customer service is unacceptable. If he's going to be working directly with customers, he needs proper training. Otherwise, he'd be better suited for a position away from the front counter. Unfortunately, the female manager on duty did nothing to address the situation after it was brought to her attention. To make matters worse, when we arrived and again when we left, there was a group of approximately 10–15 juveniles gathered directly in front of the entrance, smoking, hanging out, and partially blocking customers from entering and exiting the restaurant. This was between approximately 11:00 p.m. and 11:30 p.m. on August 9. The manager made no apparent effort to address or disperse the group, creating an unwelcoming atmosphere. Overall, the combination of poor customer service, lack of management involvement, and the unsafe and uncomfortable environment at the entrance made for a very disappointing experience. I won't be returning to this location.
• SM

  Shinto mathew

  Jul 29, 2026
  5.0
  We visited the other day and ordered three patty melts and one jalapeño waterburger; overall, the food was excellent and the burgers were juicy rather than dry. The service felt somewhat lacking, as if the staff member lacked enthusiasm, yet the burgers remained outstanding.
• XX

  X X

  Jul 25, 2026
  1.0
  First they charged me quadruple the price of my order as they mixed me up with the order in front or behind me. Then they asked me to park up front in the VIP parking spot. After waiting for about 7 minutes the manager finally came out (I had a burger and a wrap. 2 items. Simple order.) and asked if I wanted a cash refund, I said I preferred card and she looked at me like I was inconveniencing her. I just wanted my food so I said, Cash is fine. The drive thru employee only brought me back the round amount cash (40$ / 40.34$) with no change, then they let me sit there for about 15 minutes before I called the restaurant. Guess they forgot about me. She then asked me to come inside to get the food. I left at that point. After sitting there for 25-30 minutes, I left with no food or service. I will never be returning to this location again, and this has soured me on the chain as a whole.