Tom Thumb

Reviews

• PL

  Patricia Levitt

  1 day ago
  5.0
  I have paid to be on Fresh Plus. After one month, everything went bad. My fruit and vegetables were sub-par and the delivery I was supposed to receive This past Saturday was left outside on a bench. 83 degrees. I had no idea where it was on our campus. I want credit for the eleven months left on my contract and I have been refused.
• JG

  Joelle Goad

  6 days ago
  5.0
  Tom Thumb is always a nice store to visit. The employees are always helpful and friendly. The pharmacy is the best!
• AL

  Ashley Lee

  May 12, 2026
  1.0
  My partner and I frequent this location as we’ve recently relocated. We came in late, but well before the posted closing hours. Would have been out of the store prior to 2300 as well, had the Nasty, hostile old lady employee closing the store not been on some absolute nonsense. The amount of time she spent spewing rude, unprofessional words to us and talking out the side of her mouth to her bewildered coworker after confronting us like a bouncer when we tried to walk to check out. The woman wouldn’t provide her name but kept making nasty comments under her breath while standing one register over. If the store hours are posted to close at 2300 and the doors are open, why are the registers down at 2250? And why is this woman yelling at me in a Tom Thumb? And then so sweetly addressing the young man who rocked up to the check out line with wine at 2305? Absolutely absurd.
• JN

  Jillian Nelson

  Apr 26, 2026
  1.0
  Guadalupe is EXTREMELY RUDE!!! I kindly asked her to make me a boutonnière and she told me I was LATE ON ASKING FOR IT TO BE MADE!! I told her I was sorry and it’s okay and never mind and she was like NO!! It’s FINE!! WHAT DO YOU NEED?!?! Anyways, the other lady was SO SWEET!! I think her name was Jenny! She is a doll!!
• JJ

  John

  Apr 7, 2026
  1.0
  The 2 black girls at the customer service counter, one big one with glasses and threads and the small one who claims she is the customer service supervisor are unprofessional and rude and have no business being in customer service. Tom Thumb had a sale last week, buy one get one free. No digital or paper coupon required. No limits. Mix and Match. Pizza, Ice Cream, etc. I got 2 pizza and one of them was free. I got 2 ice cream, one for $6.99 and instead of ringing up the second one free, it took off $2 off $6.99 and charged me $4.99. I return today and went to the customer service counter with my receipt and the copy of last week paper ad and showed it to the big girl and she said: "This was last week? WHY ARE YOU JUST NOW COMING IN ABOUT IT?" I was polite when I walked up to the counter and showed her the copy of the printed ad and my receipt. But once she gave me the immediate rude unprofessional attitude, I won't be polite anymore. I replied "Am I supposed to come in last week?" Then she started telling me because I got 2 pizzas at buy one get one free and that I already got one of those free, I don't get the 2nd ice cream free. I told her she is wrong and pointed it out on the ad that it doesn't specify limits, requirement of coupons and it's mix and match. She wants to argue. I ask for a manager and the little black girl standing there started talking back to me and saying she is the supervisor. I told her I don't need both of you ganging up on me talking to me at the same time. So the big girl left the counter to go to the side further down where the store director was standing with his assistant managers. I followed her and she told the director that I don't get the 2nd ice cream free. I told him yes I do. It's mix and match. I can buy 100 ice cream and 100 pizzas and get 100 ice cream free and get 100 pizzas free. The store director told her that I was correct and I should had gotten the 2nd ice cream free. I told the store director that those two girls work here and they don't even understand what their promotions are? Then we went back to the customer service counter and the big girl wants my card to give me a refund of $4.99. I told her I paid with a debit card which is the same as cash so I get the refund back in cash. I also told her I was working retail and doing customer service 50 years ago, long before she and the other girl were born and the other girl in a rude and condescending tone said Congratulations. They shouldn't be in customer service when they don't know how to deal with customer and they shouldn't be in retail when they don't even understand their own promotions that they advertise. If they refuse to give the 2nd item free when they advertise buy one get one free, then don't advertise it and don't offer it, make it easy for everyone. It's like the time I went to Kroger and they had the digital coupon for cookies, use up to 5 times in a single same transaction. I got 2 packs and the register didn't give me the digital coupon price. The cashier was arguing with me I had to get 5 of them to get the digital coupon price. She didn't understand what UP TO 5 TIMES meant. I can get 1, 2, 3, 4 or 5 of them and the register should give me the digital coupon price. Tom Thumb is the same as their Houston counterpart Randalls. At one time they were part of Randalls in the 1990s before they were both acquired by Albertson's and Safeway. I have been a customer of Randalls in Houston since 1978 until a job change transfer took me to Dallas in 2004. I was a customer of Tom Thumb at Preston and Frankford from 2004 to 2010 and then customer of this West Campbell Richardson Tom Thumb since 2010. That's 16-48 years total I have been giving my hard earned money to them. I shop for one person: just me. YET each month I rack up 2000-3000 rewards points . One dollar spend in store or online for delivery is one reward point. That is a lot of groceries for just one person!! I expect to be treated with respect and professionalism.

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