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Acai Bowl/smoothie bowl with NUTELLA®, fresh fruit and granola and chia seeds
Brand Certified

Tropical Smoothie Cafe

3.1
(101 reviews)

Business Details

2001 N Preston Rd., Prosper, TX
75078, United States
(214) 970-9239
https://locations.tropicalsmoothiecafe.com/tx/prosper/2001-n-preston-rd.

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® in Prosper makes eating easy breezy with refreshing, made-to-order smoothies, wraps, flatbreads, 'dillas and bowls. From popular picks like the Island Green® smoothie and Acai Bowls, protein packed options like the Peanut Paradise™ smoothie or PB Protein Crunch Bowl, to limited-time seasonal optionslike Toasted Snack Rolls and the Watermelon Mojito® Smoothie. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in your day – perfect for breakfast, lunch or dinner. Eat some good!™ *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
2001 N Preston Rd., Prosper, TX
75078, United States

Hours

Monday7:00 AM - 9:00 PM
Tuesday7:00 AM - 9:00 PM
Wednesday7:00 AM - 9:00 PM
Thursday7:00 AM - 9:00 PM
Friday7:00 AM - 9:00 PM
Saturday8:00 AM - 9:00 PM
Sunday8:00 AM - 9:00 PM
7/4/20268:00 AM - 9:00 PM

Menu

1 menu · 88 items

Explore offerings from Tropical Smoothie Cafe on 2001 N Preston Rd. in Prosper, with popular featured products, toasted snack rolls, digital exclusives, and breakfast available at this location.

Menu

88 items

Reviews

3.1
101 reviews
5 stars
46
4 stars
5
3 stars
1
2 stars
15
1 star
34
  • JF
    Jayli Feeley
    Jun 25, 2026
    1.0
    Very slow service and customer service wasn’t great at all
  • CM
    Chris Mendel
    Jun 18, 2026
    1.0
    Number on Google just goes to a cell phone voice mailbox.
  • DC
    Diogo Campos
    Jun 10, 2026
    5.0
    The best Tropical Smoothie ever!
  • DC
    Destiny Chimare
    Jun 4, 2026
    1.0
    I am extremely disappointed with my recent experiences at this location. As someone who places online orders multiple times a week, I expect that when the app provides a pickup time, my order will be ready when I arrive. Unfortunately, that was not the case. When I arrived for my order, there were no other customers in the store. Despite that, I waited an additional 15 minutes for a breakfast item while the employee prepared six other online orders ahead of mine. Due to time constraints, I requested a refund for the missing item and was told the employee did not know how to process a refund. When I asked for the manager’s name, she initially continued asking me to wait longer before reluctantly providing his name on a receipt because there were no business cards available. I later contacted the manager and explained the situation. To his credit, he agreed that there should not have been a lapse in service, especially since the employee had been trained on efficiency, customer service, computer systems, and time management. As someone who works in management myself, I shared my perspective on how the situation could have been handled more effectively, particularly when there were no customers in the store requiring immediate attention. He agreed and offered a complimentary remake within a week. When I followed up to redeem that offer, I received no response to my text messages. After calling multiple times, I finally reached the manager, who assured me the order would be prepared and ready when I arrived. However, when I got to the store, I was informed that I would be charged for the order after all. The same employee then told me that any refund would have to be processed through the app, which directly contradicted what had previously been communicated to me. What is most disappointing is that I have been a frequent customer and have consistently supported this business. Instead of feeling valued, I left feeling overlooked, inconvenienced, and as though no one was willing to take ownership of resolving the issue. Rather than accepting another partial order and more confusion, I chose to leave. I am leaving this review because I know what good business and great customer service look like, and unfortunately, I did not experience either here. Based on these experiences, I will not be patronizing this location again.
  • KK
    KiaraNicole
    May 23, 2026
    1.0
    I’ve visited this location multiple times and have a few recurring concerns: 1. Music choice — The music played in-store often contains profanity and inappropriate language. Given that families with young children frequently visit, this is an ongoing issue that should be addressed. 2. Slow service — The staff struggles with multitasking, resulting in consistently long wait times. On one occasion, we placed an online order, arrived to find no food prepared, and waited an additional 20 minutes. 3. Lack of adult supervision — While I have no issue with teenagers being employed here, there should always be an adult manager present on the floor to provide proper oversight.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe in Prosper accept reservations?

No, Tropical Smoothie Cafe in Prosper does not accept reservations.

What are the dine-in hours for Tropical Smoothie Cafe in Prosper?

The cafe is open for dine-in from 7:00 AM to 9:00 PM Monday through Friday, 8:00 AM to 9:00 PM on Saturday, and 10:00 AM to 8:00 PM on Sunday.

Brand Certified Facts from Tropical Smoothie Cafe

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Certified July 05, 2026Yext Knowledge Graph
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