Tom Thumb

Reviews

• AR

  Andrew Richter

  Jun 25, 2026
  1.0
  Live in Alabama. I am currently in Alabama. Someone used my card info inside of this store. After contacting my bank, they told me to alert the store. Called the store, and spoke with a woman tonight who did not give a name. Told me customer service/support is closed. Customer service doesn’t close before the store closes… instead she said to try again tomorrow. Hopefully someone can actually help and identify who this person is. I’m certain my info isn’t the only one they’re using.
• KA

  Karen Anderson

  Jun 23, 2026
  4.0
  Clean organized and stocked. I like Tom thumb because their product always seems fresher. I am willing to pay a little more for the quality. I don't shop here often but when I am in area that has one, I try to shop.
• KC

  Ken C.

  Jun 1, 2026
  1.0
  This pharmacy is run by people who lie, deflect, and can’t be bothered to do their jobs. The pharmacist strolls in late, rushes customers, and makes false claims about contacting doctors when nothing has been done. Customer service refuses to provide the corporate pharmacy manager’s contact information, clearly protecting the same laziness and incompetence that customers deal with every day. They shut down better, more convenient locations and left this disaster operating. It shows. The service is sloppy, the staff is unmotivated, and the accountability is zero. After decades of financial instability, it’s no surprise—this company keeps proving through firsthand experience that cutting corners and mistreating customers is their standard operating procedure. Reply to owners" response: Your response doesn’t address any of the issues I reported. I didn’t ask for a link to a generic contact page—I asked for the corporate‑level pharmacy manager responsible for this location. The problems I described are operational, ongoing, and tied directly to management failures, not a one‑off customer service question. Please provide the correct district or division‑level pharmacy contact so this can be escalated to someone with actual authority to address it.
• AJ

  Arturo Arroyo Jr

  May 26, 2026
  4.0
  Did not have what I was looking for and No one to help me.
• KM

  Kori Makowski

  May 8, 2026
  1.0
  I am writing to formally report a highly concerning incident that occurred today transaction at your store Tom Thumb, 7801 Alma Dr, involving a cashier identified as “Kevin.” I have been a loyal customer of Tom Thumb for many years, and this experience has severely damaged my trust and confidence in your company. During checkout, I handed Kevin a $50 bill as payment for my purchase. However, instead of accurately entering the payment into the register system, Kevin intentionally entered the transaction as though I had provided two separate $20 bills. As a direct result of this improper entry, I was shorted $10 in change. Initially, I did not notice the discrepancy. Moments later, after reviewing my receipt and mentally recounting the transaction, I realized the payment entry did not match the cash tendered. The receipt clearly reflected an incorrect cash amount entered into the system. I immediately confronted Kevin regarding the issue. Rather than acknowledging the mistake or attempting to resolve the matter professionally, Kevin falsely claimed that I had only provided two $20 bills. It is important to emphasize that this was not a simple clerical error. Entering two $20 bills instead of one $50 bill requires an affirmative and deliberate action at the register. Such conduct raises serious concerns regarding dishonesty, potential theft, cash-handling fraud, and possible embezzlement against both the customer and Tom Thumb itself. Had I not carefully reviewed my receipt and challenged the discrepancy, I would have permanently lost money due to Kevin’s actions. Only after I demanded that management review the surveillance footage and began raising my voice regarding the seriousness of the matter did Kevin return the missing funds. His behavior demonstrated a complete disregard for customer trust, professionalism, and the integrity expected of an employee handling financial transactions. I strongly urge Tom Thumb management to conduct a full investigation into this incident, including an immediate review of the register logs and security camera footage corresponding to the timestamp on the attached today's receipt 05/08 @ 16:48 Kevin’s conduct not only created a hostile and negative shopping experience, but also exposed the company to reputational harm and potential liability if similar conduct has occurred with other customers. As a long-time customer, I find this incident extremely disturbing and unacceptable. The trust between customers and retail employees is fundamental, particularly when employees are entrusted with handling cash transactions. Kevin’s actions undermined that trust entirely. Unless this matter is addressed appropriately and seriously, I am considering discontinuing my business with Tom Thumb and taking my shopping elsewhere. Please confirm receipt of this complaint and advise me regarding the outcome of your investigation

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