MG
Michael Goode
4 days ago
Staff is unwilling to help when there is an issue. Undercooked steak, poor service.
Good food and my husband and I split a big plate and a salad so we didn't break the bank. They even split it up for us before bringing it to the table!
Amazing place highly recommend. Hands down the best steak I have had over tony romos in Vegas. Wish there was one closer to home.
HF
Hannah Fisher
Aug 25, 2026
Amazing place! I've always been a Saltgrass fan, but this location deserves a shoutout. We just hosted an event here a couple days ago, and everyone from Ameriano, one of the managers, to our lovely server, Starlight, took phenomenal care of us. The entire experience was so enjoyable, and the customer service truly was above & beyond. Will definitely be back!
We were visiting the North Texas area, where we used to live, and were really looking forward to a great steak dinner at Saltgrass. Unfortunately, the experience was disappointing from start to finish.
We were seated in a large dining room with two separate parties of 15+ guests each. Right away, we had concerns that service would suffer, and unfortunately, it did. After waiting about 15 minutes without anyone greeting our table, I finally had to walk to the hostess stand to let them know we hadn't even been acknowledged. About five minutes later, our server finally arrived.
We knew exactly what we wanted and ordered right away, only to find out they were already out of prime rib at 7:00 p.m. That's hard to understand during the middle of the dinner rush and completely changed our plans for the evening.
Instead, we both ordered the 12-ounce ribeye dinners with Caesar salads and sweet teas. When the steaks arrived, they were surprisingly thin and honestly looked more like sirloin steaks than ribeyes. The flavor was mediocre at best and definitely not what we've come to expect from Saltgrass.
What was even more disappointing was that no manager ever stopped by our table to ask how our meal was or check on our experience. Had someone done so, we would have shared our concerns while we were there instead of leaving disappointed.
Sadly, the quality and overall experience at Saltgrass seem to have declined significantly from what we remember. We had been looking forward to a memorable steak dinner while visiting the area, but this visit fell well short of expectations. Unfortunately, we won't be returning the next time we're back in the DFW area.